Business Services Manager

Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience #LifeAtVisa
Job Description
The Business Services Manager has dual responsibilities:

• Providing reliable, high quality administrative support to the Group Country Manager (GCM) and Head of Strategy & Operations of Australia, New Zealand & South Pacific (AuNZSP). This role enhances the business impact of these executives and contributes to the operational effectiveness of the broader Visa team across AuNZSP.
• Provide leadership, coaching and development of the Business Services community. Develop and enhance a community of administrative support experts and Office Managers operating across multiple teams and geographies. The Business Services Associates and Office Managers are responsible for providing excellent business operational support, facilities and employee experience to members of the AuNZSP Leadership Team and their functions.

The Business Services Manager reports to the Group Country Manager AuNZSP.
Detail of what a Business Services Manager does at Visa:

• Has a sound understanding of Visa’s business strategy, leadership principles and key executives’ priorities.
• Serves as a first point of contact for enquiries to prioritize the GCM’s time and activities.
• Establishes and maintains effective and cooperative professional business relationships with all levels of management, employees, external businesses and regulatory contacts.
• Builds a confident and effective relationship with executive assistants in financial institutions, merchant clients and ecosystem participants.
• Manages complex senior executive calendars, schedule meetings, travel, video conferences and group events (off-site and/or internal events). Prepared to take accountability and be a creative thinker when planning/delivering events.
• Manages extensive domestic and international travel arrangements (airline and hotel reservations). Verify invoices and process travel expense reports to meet compliance requirements.
• Develops and updates documents built in the Microsoft suite and effectively utilises Teams and other productivity tools such as Copilot and generative AI. Look for opportunities to enhance and adopt workflow tools.
• Prepares meeting materials including the creation of presentations, briefings and other related materials.
• Work with the Asia Pacific (AP) based teams to ensure effective communication and alignment with the Visa Regional hub.
• Create a sense of community and best practice sharing across the AuNZSP Business Service Associates and Office Managers. Ensure support for and alignment to the AUNZSP Scorecard, business objectives and key results (OKRs)
• Collaborates closely with all stakeholders in the business to deliver excellent business operations support.
• Ensures community workload is equitably distributed and backups are in place when team members take leave.

• Lead regular formal and informal community check-ins to enable consistent feedback loops and maintain a positive and supportive environment.
• Proactively looks for ways to innovate and improve the way the Business Service Associates provide support services to the AuNZSP Leadership Team
• Understand the career aspirations of the individuals, support and help them attain their goals.

Importance of this role to Visa
The Business Services Manager is responsible for setting the benchmark and leadership in the provision of operational support. The role is important to ensure effective use of executives time and create an environment of success for the Business Service Associates by ensuring the community is operating effectively. The Business Services Manager also leads the adoption of new tools and processes in a changing business environment preempting new flows of work and more efficient ways of working.
The role covers a wide-ranging awareness of the business operations in the AuNZSP and provides the opportunity to have a varied and fulfilling network of internal and external stakeholders as it has coverage across many different sections of the business locally and internationally.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
What you will need:
Experience leading a team/community to deliver a range of operational services.
Ability to coach, mentor and develop a high performing team.
Strong interpersonal, facilitation, and leadership skills along with effective communication
Advanced process orientation, exhibit strong planning, organizational and problem-solving skills
A Diploma of Business Administration or equivalent
Must have experience in supporting a senior executive in a fast-paced and demanding work environment.
The ability to interact with different levels of any organization and be an ambassador for Visa.
Excellent verbal and written communication skills.
Advanced proficiency in Microsoft applications including Microsoft Teams, SharePoint, Outlook, PowerPoint, Excel and Word.
What will also help:
Demonstrated professionalism and discretion as well as experience in working with confidential information.
Ability to exercise excellent judgement and lateral thinking when setting priorities and interacting with internal and external stakeholders.
Demonstrated ability to anticipate the needs of executives and teams. Be a confident, resourceful and able troubleshooter.
Demonstrated ability to work well under pressure and respond to tight deadlines.
- Diploma of Business Administration or equivalent
- Advanced proficiency in Microsoft applications including Microsoft Teams, SharePoint, Outlook, PowerPoint, Excel and Word.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.