Business Support Specialist - Commercial Finance

Our Organisation

DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about!

Your Function

As Business Support Specialist, your role will be to ensure that all Commercial Finance transactions are processed in a timely and accurate manner in compliance with company policies. You will support the Account Managers in delivering new business volume targets and meeting risk cost budgets and portfolio administration targets and be a first point of contact for all Operational enquires for our dealer and Vendor network. This role reports to the Business Support Manager - Commercial Finance.

Your day-to-day responsibilities will be:

• Effectively communicate and collaborate as a team to achieve daily tasks. Strong attention to detail, numerical skills, good understanding of documentation, banking and settlement procedures in financial services environment. Identifies simple and efficient solutions.
• Ensure all documentation is accurately recorded and is compliant with De Lage Landen standards and to ensure all operational tasks and duties have been met within a time frame.
• Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests received via phone and email.
• Applies agreed business procedures to ensure strict compliance with company policies, including completion of all training requirements.
• Champion constant process improvement and automation across the business, improving efficiencies, accuracy and customer service.
• Undertake other operational tasks as directed by the Team Leader.
• Identify and resolve problems before they impact on DLL, customers, dealers and/or vendors.
• Excellent understanding of various vendors and their different subsidy programs and requirements.

Documentation and Onboarding

• Interpreting credit approvals and issuing Letters of Offer
• Collaborating with credit and legal team to ensure all conditions are met, relevant documentation issued and executed via DocuSign
• Liaise with 3rd party financiers for execution of Deed of Priorities, Deed of Release etc
• Lodge Master PPSR and ALLPAP registrations
• Customer Onboarding and training
• Supplier set ups and compliance checks

Releases and Settlements

• Recording of approvals received from Dealers/Vendors in a timely manner in line with business requirements
• Liaise with other business functions (Credit, Sales & Legal) to ensure correct execution of requests
• Review of requests received to ensure completeness and accuracy
• Ensure all requests are accurately actioned & booked into system within agreed time frame
• Attend to Floor Plan administration requests received through FM box and by phone
• Data entry and adhoc requests

Payment Allocation & Reconciliation

• Accurate identification & allocation of daily payments received
• Reconciliations requested by internal & external stakeholders
• Completing adhoc requests including but not limited to payment reversals, waives & any other payment related request

Your Profile

• Prior exposure to vendor finance and understanding of Commercial Finance process
• Ability to suggest improvements to systems and processes
• Ability to effectively share knowledge
• Excellent communication skills (verbal & written)
• Must be a team player but have the ability to work autonomously
• Shows initiative
• Able to work in a very fast-paced environment and adapt to situations
• Ability to identify and meet internal and external customer requirements
• Ability to develop and maintain relationships with internal and external clients
• Timely & accurate computer data entry
• Intermediate to advanced computer skills
• Strong attention to detail
• A strong negotiator
• Ability to prioritise and work with minimum supervision
• Good time management with ability to manage conflicting demands and meet deadlines
• Experience in data entry & outbound phone calls
• Previous experience in operations, customer service and collections is desirable

Ready to work for a company that is Partnering for a Better World!

We Offer

At DLL, we are many things. We are team members. Family members. Community members. We are members of society. Members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents, and interests. We come from different backgrounds, cultures, nationalities, and histories. But for all of our differences, we share one thing in common: Each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. We span more than 30 different countries and represent over 40 different nationalities across the globe. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enables us to integrate, ideate and innovate across country lines. Many companies say they are European, North American, South American, Asian, or Australian. At DLL, we are all these places and more. We are a cross cultural collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world.

• Two working days per year volunteering for a local charity
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.

Choose Wellbeing

DLL's wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows:

• Connection - Build meaningful connections with other members
• Health - Manage mental, emotional, and physical health
• Finance - Provide learning opportunities to help members achieve personal financial health
• Lifestyle - Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL!

Interested?

• The selection process may involve an assessment
• Applications via email will not be reviewed. Please apply online via our career website
• DLL's referral program applies
• The position will close as soon as we find a suitable candidate
• For more information, you can contact Jordan Horn, HR Coordinator via Jordan.horn@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.