Cafe Manager

We are currently seeking an experienced Café Manager who has a passion for good old-fashioned service to join our Mrs Jones Kitchen Café situated inside our IGA Queen St Village. IGA Queen Street Village is more than just a one stop shop for pantry staples, but rather a foodie destination for those wanting a real shopping experience!

About the Jones Retail Group:

We are an established, family business with 7 IGA stores located on Brisbane’s bayside and are proudly independent.  We expanded our group to include our newly built flagship store in the heart of the Gold Coast which opened in late 2022. We value every member of our team and aspire to be an employer of choice! We recognise the value of retaining our team members by offering them long-term career opportunities and strive to always try to promote from within our company, where possible.

The role:

The Café Manager is the face of our Mrs Jones Kitchen and is an integral part of the connection to the local community and our regular customers. We are looking for someone who relishes in providing outstanding customer service and knows how to make a great coffee or cook an eggs benny whilst inspiring and leading their team. We are looking for someone who;

• Is an experienced leader accountable for all aspects of their Café
• Takes pride in developing a café that is encouraging, warm and welcoming for our customers, community and team members.
• Ensures their café is well stocked, presented and their team provide excellent customer service at all times.

 Key responsibilities:

• Supervise and manage team members working in the Café department 
• Lead, coach, and develop your team members
• Accurately control stock, pricing and inventory, including placing orders and carrying out stocktake.
• Deliver exceptional customer service and manage customer complaints and queries.
• Achieve sales, gross profit and shrinkage budgets/targets
• Ensure a high standard of presentation
• Implementation of in-store marketing and promotions
• Prioritising and delegating tasks effectively
• Maintain and follow food safety procedures and legislation

The ideal candidate will have:

• Proven café management experience 
• Proven barista experience 
• Previous experience leading and managing a small team, inspirational and passionate about hospitality.
• Ability to implement and act upon performance management processes
• Strong organisational and communication skills with the ability to effectively delegate.
• Proactive attitude with the ability to react and adapt quickly
• Highly developed customer service skills
• Previous experience as a cook is advantageous but not a requirement
• Ability to work one weekend day per week 

The Perks:

• We offer a competitive salary/hourly rate with 5% discount on purchases across our stores
• Enjoy an annual family shopping night with exclusive discounts just for you and your family
• Discounts and health perks with BUPA Private Health Insurance
• Be a part of a community focused business who prides themselves on supporting local charities and families

If you are serious about growing your career, Apply today to join a company that truly values it's most important asset...its people!

Only successful applicants will be contacted to arrange an interview so we thank you for your time in applying.