Address
Form of work
SalaryNEXT DOOR ESPRESSO
ABOUT THE SPACE
Next Door Espresso is a local favourite cafe with a focus on quality coffee, food & customer service. Our store operates from Monday - Sunday 530am - 4pm NSW time.
DETAILS:
- 2IC / Manager Position
- Fulltime Position
- Store Operating Hours 530am - 4pm (nsw time)
- $ Based on your experience
- Start Date April 2024
DUTIES
Operational: ·
- This is a rostered position where you will be working with the venue manager to ensure operations & communications across the team are smooth and effective
- Your rostered position will be Opening the store, working on pass to direct the floor team & foh operations. It is essential you have a experience in coffee knowledge & front of house operations
- At Next Door our #1 priority is always the customer experience. It is essential that your customer service skills are exceptional and that you take great care in looking after the customer.
General Daily Duties:
- Training will be a big part of this role, ensuring the team are well trained on the front of house operations and confident in their roles.
- Assist in managing café inventory, including stock ordering and product sourcing/pricing reviews.
- Assist in policies and procedures
- Assist venue manager with rosters
- Induct, train, lead and develop a highly effective team
- Follow company values & guidelines
- Communicating operations back to management team using cloud based system
- Coordinate with suppliers and vendors and order supplies and stock control as required
- Ensure all food safety regulations are followed
- Ensure all areas are in line with health inspection requirements
- Working knowledge of various computer software programs (Google drive (excel), restaurant management software, POS- square & deputy)
Leadership:
- Provide leadership and guidance to all team members, with the ability to change your approach to what a particular task and situation requires
- Oversee FOH training
- Maintain a fun, positive & friendly team morale
- Resolution of staff and customer disputes/issues to deliver excellent customer service and satisfaction
- Lead by example and be a role model to all team members
- Be punctual, reliable and flexible over a 7-day roster
- Understand and demonstrate confidentiality with business and individual matters
- Encourage a positive attitude and professional relationships at all times to ensure a safe and friendly work environment for all
PERKS:
- 2 day weekend every week
- Attractive Salary based on your experience
- Manager systems established & in place for smooth operating
REQUIREMENTS:
- Proven management experience
- Proven Experience in FOH operations & team management
- Experience with developing systems, policies & procedures.
- Exceptional People Management Skills
- Be confident and decisive in your decision making, own and learn from any mistakes
- A passion for hospitality & quality customer experience
- Reliable, hard working individual who loves hospitality
- Must be willing to take on company values & achieve targets set out
- Leadership and team management experience
- Must have an approachable demeanour
- Exceptional communication and customer service skills
- Permanent work rights to work in Australia with no conditions
