- Manage day-to-day operations of the café, including staff scheduling, inventory management, and vendor relations.
- Recruit, train, and supervise café staff, ensuring they adhere to company policies and provide excellent customer service.
- Develop and implement strategies to optimise efficiency, minimise costs, and maximise profitability.
- Maintain cleanliness and hygiene standards in accordance with health and safety regulations.
- Foster a positive work environment that promotes teamwork, communication, and professional growth.
- Coordinate with the kitchen team to ensure timely preparation and delivery of food and beverages.
- Handle customer inquiries, complaints, and feedback in a prompt and courteous manner.
- Monitor sales performance and identify opportunities for revenue growth.
- Proven experience in a similar role within the hospitality industry.
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Excellent communication and interpersonal abilities.
- Knowledge of food safety and hygiene standards.
- Flexibility to work evenings, weekends, and holidays as required.
- A passion for delivering exceptional customer service.
- Certification in hospitality or related fields is a plus.
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- Saturday: Morning, Afternoon
- Sunday: Morning, Afternoon
- 1 year of relevant work experience required for this role
- Working rights required for this role