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Form of work
Salary- Employment Type: Permanent Full Time
- Position Classification: Health Manager Level 4
- Remuneration: $133,671 - $159,929 per annum (excluding 10.5% superannuation)
- Hours Per Week: 38
- Location: Chatswood
- Requisition ID: REQ371168
eHealth NSW enables patient-centred care in NSW by providing technology services which connect people, data and systems. We partner with health agencies and the technology sector to provide a digitally enabled and integrated health system for patients, clinicians and the NSW community. Focus areas for eHealth NSW include core clinical systems, infrastructure, security, workforce and business management systems, data and analytics as well as digital innovation.
If you would like to learn more about eHealth NSW, visit our .
About the role
We are looking for a Capability Manager to define and manage the development pathways for our Contact Centre development team which manage implementation and support of Amazon Connect that is used for many NSW Health call centres. This shall include sourcing, allocating, resourcing and inspiring them to continuously improve and develop their respective capabilities as a centre of excellence.
Reporting into the William McPhie (eHealth ServiceNow and Amazon Connect Platform Architect), you will be managing a team of 10 – 1 Principal, 2 Senior and 7 software developers. In this role you shall be responsible for Recruitment, Development and Performance of your team along with liaising with other stakeholders.
In this role you will engage with and:
- Provide leadership and manage capability staff across employment lifecycle covering performance development, coaching, training and career pathways, ensuring culturally aligned organisational behaviours and continuous improvement is embedded to optimise organisational outcomes.
- Support the professional development of team members through deployment, defined learning and career pathways to foster growth mindsets and the adoption of continuous personal development / learning to retain talent and enhance career satisfaction.
- Collaborate with the relevant Program, Product Team, Service Manager, relevant People and Culture representative and the capability member, to facilitate and provide oversight of an individual’s deployment, ensuring role fit and responsibilities are aligned, risks identified, and controls implemented, including succession planning and guardrails.
- Collaboratively develop a roadmap of activities that align to the Service Delivery strategy to ensure that the Capability area can deliver both workforce capacity, competency, and consistency to meet and exceed the expectations of the Directorate.
- Collaborate other SME’s, Resource Managers and equivalent business managers across Programs, Product Teams, and Service Portfolios, to identify, report and manage resource demand needs and issues including developing forecasting, standardised tools and methodologies, negotiating the allocation and re-allocation of resources to optimise delivery and ensuring consistency across eHealth.
- Collaboratively develop the capability area as a centre of excellence and drive innovation implementing and reviewing standardised approaches, templates, methodologies and tools for scaling with other capability leads and managers across Service Delivery including understanding business needs and respective the capabilities to ensure the Program and Project objectives are on track.
- Develop capability matter expertise (CME) and encourage knowledge sharing across the Directorate through programs and capability area groups, as well as supporting communities of practice initiatives.
- Develop effective communication flows, fostering productive and collaborative partnerships with key stakeholders to ensure a clear understanding of the organisation’s direction is cascaded down to the capability team members.
Take a look at the for more role information including the selection criteria.
About you
The skills, knowledge and experience we are looking for in you include:
- Experience in leading high-performing specialist teams, with the ability to influence, build strong capabilities and develop talent, including resource planning and management experience.
Why join eHealth NSW
People join eHealth for a range of reasons:
- Work towards bettering the lives of patients in NSW
- We are one of the largest technology services organisations in the southern hemisphere and partner with key players in the sector
- We offer a range of formal and informal training programs in both management and technical skills for staff at all levels
Visit our for more information.
We are diverse and inclusive
We are committed to having a workforce that reflects the communities we serve and provide a culturally safe work environment in line with NSW Health’s Diversity, Inclusion and Belonging Statement of Commitment. We actively recruit people from diverse backgrounds to build a supportive and inclusive workplace.
Visit our for more information, or contact our or our for support.
How to apply
To start your application, click the APPLY FOR JOB button at the top.
To be considered for this position, you will need to attach your resume and detail your experience, knowledge and capabilities in written responses to the Targeted Questions detailed below in the questionnaire and then submit your application.
- Please can you outline how you have developed CME Capability Matter Expertise and encouraged knowledge sharing across a Directorate through programs and capability area groups as well as supporting communities of practice.
- Can you provide an example when you have had to coach or manage under performance in a software development team. What did you do?
Applications close: 29 January 2023
All NSW Health workers are required to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). Additionally, Category A workers are required to receive a booster dose three months after completing the primary course of COVID-19 vaccinations. New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an approved medical contraindication certificate (IM011 immunisation medical exemption form) certifying the worker cannot have any approved COVID-19 vaccines available in NSW. Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.
Only candidates with current Australian work rights (Australian citizens, permanent residents, NZ citizens with a current passport, valid work visa) will be considered.
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