Care Manager

• Global Company with a First-Class Reputation with a boutique feel
• Do you want to work for an award-winning service provider with an impressive NPS score of 73! and a Key Player satisfaction rating of 100%!
• Experienced Community Care Manager with consultative sales background
• Attractive salary with fully maintained company vehicle

Are you an experienced Care Manager able to set up robust personalised care plans and provide solutions for potential and existing clients? Are you compassionate, self-motivated, and energetic? Do you want a career that can offer you variety and opportunities for ongoing professional development but still be able to make a real difference in people’s lives? Then we would love to hear from you. As part of our ongoing growth and expansion, we are looking for an experienced Care Manager to join our team, who can build relationships of trust with prospective and existing clients and their families. 

Home Instead Brisbane North is part of the Global Home Instead brand. We specialise in high-quality in-home care and companionship services for seniors and people living with a disability. As a locally owned and operated care organisation, some of our range of services include assistance with personal care, light housekeeping, meal preparation medication reminders, transport to appointments, shopping, and social outings. We can also provide specialist dementia and palliative care at home.

The Care Managers role

• Meet with prospective clients and their families to understand their goals and current needs and provide solutions. Further, gain their commitment for home care services, including creating robust, personalised care plans.
• Conduct regular quality assurance visits with clients in person and/or over the phone to ensure the highest level of care is being attained while also determining any changing needs or requirement for additional services.
• Ensure that clients’ changing needs and preferences continue to be supported by working together with the clients, client families, and representatives and their CAREGivers.
• Have a strong understanding and knowledge about the Australian Aged Care Standards, Community home care and/or Home Care Packages.
• Knowledge of aged care industry, regulations, and funding (AACQA; ACFI)
• Be knowledgeable about a wide range of resources and local services so that you can inform clients and/or a client’s family or representative about a range of tailored resources or services to meet any specific needs.
• Build relationships and communicate regularly with other health service providers and/or local referral sources to ensure awareness of the range of support and services that Home Instead can provide within our local community.
• Be an effective communicator with excellent customer service skills and demonstrated problem solving skills.
• Be highly efficient and organised with proven time management skills.
• Must hold a valid driver’s license.
• The ability to actively monitor the ongoing successful delivery of the Aged Care Standards

Ideally, you will have:

• Tertiary qualifications (Diploma in Community Services or Cert. IV in Aged Care)
• Experience in care planning, identifying needs, goals setting and managing care services within the aged, community health or social services
• Proficient experience working across community services including HCP exposure
• Previous sales success in a consultative sales role
• Demonstrated experience of overseeing a large portfolio across community aged care, budgets, reporting and evaluation.
• Excellent written and oral communication, customer service skills and computer literacy (MS Office & CRM)
• Self-motivated and can work autonomously, but can also work within a large extended team
• Strong communicative ability including, building team goals, initiatives, rapport, and attention to detail
• Willingness to provide evidence of COVID Vaccination records

The benefits we can offer:

• Being part of a leading healthcare organisation who provide multiple services within the community
• A welcome and supportive team environment, celebrating birthdays, themed staff meetings, morning tea’s, end of year conference, and Christmas party
• Ongoing Team Building activities, and workshops
• Attractive salary and benefits including full maintained company vehicle
• Comprehensive induction and ongoing training and professional development program
• A company that recognises and appreciates the value of the work that you do.
• Opportunity to work for a company that is locally owned and operated but also part of a national and global network.

  Based from our Margate office on the Redcliffe Peninsula.
  If this sounds like your dream role, we would love to hear from you. Please click apply through SEEK.

If you have any questions or queries, please contact Robyn on ******@hibn.com.au