AddressAt Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 4,300 staff and 600 volunteer staff are committed to high quality services and care.
Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org
Why choose Uniting AgeWell
- Above award hourly rates
- Salary packaging benefit up to $15,900 + $2,650 annually
- Annual Leave loading
- Career pathways, education and training opportunities
- Comprehensive Employee Assistance Program available 24/7 for our staff
- Enhanced Parental Leave options
- Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
- Not for profit, values-based organisation
About the Role
An exciting opportunity has opened up to join our expanding team as a Full Time Care Organiser primarily based in our Castlemaine office. The primary purpose of the position is to support the effective delivery of Uniting AgeWell Home Care programs.
The role may see you:
- Participate in the orientation of Home Care Workers and Activity Workers, as required
- Assist with interviews, complete reference checks and induct new staff members.
- To ensure appropriate rostering of Home Care Workers and Activity Workers (as required) to meet client service needs
- To assist in the supervision of Home Care Workers and Activity Workers (where required)
- To coordinate and undertake annual performance appraisals for Home Care Workers and Activity Workers, as necessary
- To facilitate staff attendance for in-service training
- To maintain up to date staff records, timesheets and rosters
- Customer service, be the key contact for client enquiries / complaints both by phone and in person
- Develop and maintain relationships with clients and/or their carers to ensure care needs are being provided
- Be responsible for administrative duties including records management, monthly reporting and document control
- Service Coordination, monitor and manage group email inboxes, liaising with external service providers
- Provide day to day support of home care workers and document phone calls and/or communication relating to scheduling and service provisions.
About You
You are passionate about what you do and want to make a difference in the lives of our clients, enhancing their self-esteem and empowering them to make choices.
To be successful in this position you will have:
- A caring and compassionate nature
- Previous administrative experience in in-home support services, staff induction, orientation and rostering/scheduling
- Proven written and verbal communication skills
- Ability to manage multiple requests in a fast paced environment
- A reliable, adaptable, motivated and committed attitude to providing quality support
- Experience within the aged care sector (desirable)
- A desire to thrive in a team and also appreciate the one to one interactions
- A committed attitude to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)
Essentials for working in Aged Care
- A current Working With Children’s card
- Current and required flu and COVID-19 Vaccinations
- Have Australian working rights
- Are able to pass a national police clearance and/or NDIS clearance
Bring your BEST self to Uniting AgeWell – apply now!
Suitable candidates will be contacted and the role may be filled prior to advertised duration. For further information contact the Recruitment team at ***********@unitingagewell.org
