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Form of workJob no: 539653
Work type: Casual
Location: Flexible
Categories: Technical
Employment Type:
Casual Hourly rate: $55.99
Location: Flexible
The Role:
Supports the large and complex audio-visual infrastructure, with a focus on the provision of responsive customer service in resolving faults, and the timely completion of service requests within agreed service levels. Improving audio visual service quality and operational processes to improve the performance of audio-visual equipment and proactively address faults and facilitate repairs when failures occur. Configures and install various audio-visual devices and services and assist with the development of audio-visual support procedures.
To be successful, you will have:
Planning and Organising: Plans, analyses and co-ordinates the delivery of projects while balancing priorities and resources
Analysis and Problem Solving: Sources relevant information; identifies problems and offers sustainable practical solutions
Continuous Improvement: Proactively improves the efficiency and quality of existing materials processes and systems
Service Culture: Considers other perspectives in making decisions and providing advice; strives to exceed expectations
Consulting and Advice: Provides expert and valued advice; supports achievement of outcomes for stakeholders
Environmental Scanning: Seeks emerging trends, identifies issues within field of expertise, considers university and social responsibility context
This role requires the incumbent to apply for and maintain a Working With Children Check (refer to Deakin’s Recruitment Procedure for further details).
Your key responsibilities will be to:
Provide a responsive customer service to resolve AV faults and issues within agreed service levels.
Support and schedule maintenance of audio-visual services located across all campuses
Provide high quality support to AVN customers in fault resolution and service request provisioning
Seek feedback from clients regarding their satisfaction and perspective with products or services received, respond to feedback with openness and transparency and seek to identify ways to better service the customer
Provide ethical advice to clients that address underlying issues, promoting value-adding insights and recommendations
Build new and productive relationships with a diverse range of potential students, stakeholders or key and influential individuals both inside and outside the University
Develop and implement practical, accessible solutions based on stakeholder needs
Strive for excellence and consult regularly with clients to clarify who requires the information, the purpose for which it is required, criteria for success and where and when advice and recommendation is required
Communicate with confidence using examples and the most appropriate influencing technique for a given situation to increase understanding and support
About us
The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities.
We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.
As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.
Applications for this position close on 17/06/2023.
Please submit your updated resume and 1 page cover letter. Contact Jamie Nicol jamie.nicol@deakin.edu.au if you have any questions.
Advertised: 29 May 2023 AUS Eastern Standard Time
