AddressUBS is seeking an experienced Claims and Administration Managerto join our team in Carrum Downs. In this role, you will be responsible for setting and implementing the strategic direction for the Claims and Administration team. Leading and supporting a small but dedicated team, you will ensure the delivery of exceptional customer service while overseeing the workflow functions during the pre-repair phases of claims and administration. Your responsibilities will encompass reception, claims triage and bookings, building assessment coordination, and overall customer service. Your expertise and leadership will be crucial in streamlining processes, improving efficiency, and maintaining the high standards our clients expect.
About UBS
Work for a company with proud history spanning over 25 years in the insurance building repairs! UBS stands as a trusted partner to some of Australia's most respected insurance companies. If you have a passion for driving operational excellence and enhancing customer satisfaction, we encourage you to apply and be a part of our dynamic team.
About You
- Experience in people management, leadership and team engagement
- Sound knowledge of the insurance industry and residential claims lifecycle
- An sound understanding of the principle and procedures for processing insurance claims
- Strong data analysis and reporting skills
- Exceptional communication and interpersonal skills
- Thrive in a team environment and motivated by success
Key Responsibilities
- Oversee the claims and administration process, including receiving, reviewing, and processing insurance claims.
- Meet and exceed client KPIs, generate reports, and maintain a balanced workload across the team.
- Generate reports to track key performance indicators (KPIs) such as claims processing time, accuracy rates, and customer satisfaction, ensuring that claims are handled efficiently, accurately, and in compliance with insurer policies.
- Analyze claims data, trends, and patterns to identify areas for improvement and cost-saving opportunities.
- Streamline processes to reduce active claim life by designing and implementing process improvements.
- .Investigate complaints by liaising with customers, insurance partners, and other stakeholders to resolve issues promptly and maintain high levels of customer satisfaction.
- Provide guidance, training, and support to team members to ensure they have the necessary skills and knowledge to perform their roles effectively.
- Monitor team performance and implement strategies to improve productivity and customer service.
- Identify and assess risks associated with claims and policy administration processes.
- Utilize data-driven insights to make informed decisions and drive operational excellence.
- Communicate effectively with external stakeholders, including customers, insurance partners, and trades, and collaborate with internal teams to resolve complex issues.
- Proactively identify opportunities for process improvements, automation, and innovation in claims and administration functions.
- Implement best practices, tools, and technologies to enhance efficiency, accuracy, and scalability during events..
Benefits to successful applicant:
- Attractive salary
- Close-knit management team with a great culture
- Strong relationships with insurer partners
- Agile, inclusive and diverse workforce
Our Core Values
- are open and honest
- own our decisions
- are collaborative and solution focused
- embrace change
- are role models, our behaviours build strong relationship
Inclusion and Diversity
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups
Apply now!
