Address
Form of workBring your coaching, leading and mentoring experience from the insurance industry to this high performing team
HAYLO People are experts in Personal Injury and General Insurance recruitment, we are partnered with a leading and well-established Insurer who are expanding and have significant growth plans for 2024.In this 12-month max term role, you will be responsible for delivering a high-level customer service to support people through the property and motor claims process.
The role:
- Guide and coach team members, fostering capability development and learning opportunities.
- Balance and monitor performance priorities, creating a collaborative and engaging team environment.
- Oversee day-to-day team operations, providing support to the Operations Manager.
- Manage stakeholder relationships, addressing concerns, handling escalations, and making critical decisions on claims based on policies, regulations, and company guidelines
- Insurance industry experience from claims, sales and service or retention
- Proven hands-on leadership skills, with a passion for empowering individuals
- Customer-focused mindset with the ability to handle complaints, escalations, and effective problem-solving.
- Proficient in reporting and analysis to enhance team performance, identify trends, and support strategic decisions.
- $90,000- $100,000 + Super
- Career progressions across various departments
- A supportive leadership team who truly care for their people and their career
- Coach lead and mentor a great team where everyone values each other, has a shared goal and has fun!
