Client Relationship Manager

We’re seeking a Client Relationship Manager to join our sales team, reporting to Head of Sales during an exciting time at Waverley under a new C-Suite team. Responsible for achieving growth and retention targets to achieve our 10-year strategy plan of becoming Victoria’s largest employer of people living with disabilities and a recognised leader in the disability supported employment services sector. 

Our client list is enviable from a range of industries boasting brands such as L’Oreal, Mattel, Dulux and more. We are looking for an experienced Senior Sales/Account Manager that understands the sales and business development process and can execute a smart account management plan and strategy, embedding relationships with key stakeholders across clients and driving value conversations in our unique social enterprise offering, not around price.

Customer Relationship Manager at Waverley Social Enterprises

• Are you passionate about sales, and love building relationships with people?
• Are you looking for a role where you can make a genuine difference in people’s lives?
• Do you enjoy helping others to succeed?
• Are you looking to join an organisation and do work with real purpose, values and a commitment to drive positive social impact?

If you’re feeling lethargy of the for profit corporate B2B sales world, your values are aligned to Waverley, and answered yes to all 4 questions please read on (hint: following How to Apply is key) 

Here’s what’s in it for you:

• Be supported by encouraging team building, a sense of community, underpinned by recognition and inclusivity of individuals.
• Base salary competitive within the disability sector, plus salary packaging as an optional benefit, up to $15,900 per FTB calendar year.
• Detailed onboarding and training to set you up for success.
• Sell a product/service that changes people’s lives.
• Support from Executives and Managers to step away from your desk to volunteer with our amazing, supported employees.
• Famous Friday fun afternoon dance send offs for our supported employees.
• A company that has an amazing culture and is working towards incredible staff benefits.
• Have your feedback and ideas heard and valued.
• Delicious, discounted lunches from our Notting Hill canteen.
• Free onsite parking.

Here’s what’s required:

Account Management:

• Developing and networking key relationships from C-Suite to decision makers and influencers with clients.
• Face to face meetings with key clients. 
• Understanding client’s strategy, particularly in how they spend their social procurement dollar.
• Doing the transactional work when required.

Business Acumen:

• Exceptional communication skills, both written and verbal.
• Ability to work in a fast-paced team environment, as well work independently.
• Comfortable holding conversations from C-Suite to front line.
• Confident and comfortable delivering presentations.

Management:

• Coordinate orders with customer service and production team members. 
• Delegation of tasks to customer service team, freeing you up to focus on the relationship and sales. 

Ownership:

• Motivation to exceed KPIs and deliver results
• Responsibility for renewals and tenders
• Constant learning and upskilling to share new ideas with your team and management

IT:

Proficiency with CRM tools and Microsoft Office Suite

To be successful in this role we are looking for:

• 4+ years’ experience in senior account management/sales roles
• Experience with working in manufacturing/production/catering/ assembly or with a not-for-profit or social enterprise (preferred, not essential)
• Patience and empathy with a genuine connection to social enterprise.
• Drive to be the best version of yourself and willingness to learn.
• An open mind, positive attitude and a self-driven outlook with motivation to develop within the role.
• The right cultural fit our team and organisation.
• A point of difference that sets you apart from others in your success in Sales and Customer Relationships.

If you meet some, but not all, of the above please still apply. Enthusiasm, a growth mind set, and infectious attitude will go a long way to your success in this role.