AddressAbout us
Working for a national Forklift and Access Solutions is one of Australia’s largest privately-owned forklift and access equipment companies. As a lifting solutions business, that is proud to offer industry-leading and tailored materials handling and access solutions that meet the needs of businesses of all sizes, From solutions that help customers reduce operating costs and increase productivity, right through to the latest technology to improve safety and protect people in their business.
Qualifications & experience
- Certificate II and III in Business Administration would be an advantage.
- Ability to work with minimal supervision.
- Good written and oral communication skills.
- Computer literate with excellent data and typing skills.
- General office and Interpersonal skills.
- Attention to detail.
- Team player.
- Professional presentation and telephone manner.
Tasks & responsibilities
- Maintain a customer rapport via on-going/regular communication with external customers.
- Liaise with Service Coordinators to ensure maximum contact with customers to maximise technician utilisation.
- Report equipment issues at customer's sites to Service Coordinator.
- Maintain and provide the Service Manager with regular reports on PMP status and forecasts.
- Regular analysis and production of customer base KPIs and auditing of current records.
- Investigate and resolve any general customer problems and provide a high level of support that exceeds customer expectations.
- Process customer complaints through to completion, ensuring follow up and feedback to the customer to provide a satisfactory outcome.
Benefits
- 5 Weeks Leave Per Year
- 9 Day Fortnight (Optional)
