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SalaryWe have an exciting opportunity for a Client Services Officer to join our growing team in the expanding Clinical Trial space!
What are we all about?
Our people and Culture are everything to us here at Clinibase, we pride ourselves on our beautiful inner-city office and the people within it. We like to finish at 4pm on Fridays to reflect on the week that was.
You will have a fulfilling role as a Clinical trials officer here at Clinibase so if you feel like you have what it takes and want to be part of a thriving and successful Culture then we want to here from you!
Who we are
Welcome to the world of Clinibase, an innovative and exhilarating participant recruiting company dedicated to cutting-edge medical trials. Our mission is simple yet extraordinary: to find the perfect participants who will help shape the future of healthcare.
At Clinibase, participants are our top priority. From the moment we engage in that initial phone conversation, our duty of care begins. We understand the importance of providing unwavering support and guidance throughout the entire journey.
About the Role
As a Client Service Officer you will get to experience the thrill of a fast-paced environment. Engage with diverse participants, utilising exceptional communication skills to build meaningful connections. No cold calling! You'll handle inbound calls from interested individuals and make outbound calls to potential participants. Enjoy the excitement of working with leads who have already shown their interest. Even if you have no prior clinical trial experience, worry not! Clinibase provides comprehensive training to ensure your success. Shape the future of healthcare and make a difference in countless lives. Be part of a team that values your growth and development. This exciting role offers endless opportunities for professional growth. If you're ready for a dynamic career where each day brings new challenges, apply now and seize the chance to be a part of Clinibase's remarkable journey!
This exciting role will have you:
- Build excellent rapport with existing and new participants.
- Customer service and office administration experience including document management, as well as dealing with a broad range of people, telephone and email.
- Conducting phone screening questionnaires with potential participants
- Selecting clinical trials for participants based on eligibility criteria.
- Experience working with all aspects of office management and administrative operations in a complex, multi-disciplinary environment.
- Demonstrated excellent interpersonal and written and verbal communication skills and a demonstrated ability to relate professionally to both internal and external.
- Ability to coordinate workflow, prioritise work tasks effectively and work under pressure while maintaining a high level of accuracy and attention to detail.
What's in it for you:
- A competitive salary
- Flexible dress code
- Opportunities to grow into team leadership or specialist roles as you develop
- Clinibase specific training provided
- Close access to public transport
- Fantastic work culture
- In the heart of the best food district in Melbourne
This is more than just a job; it's an opportunity to be part of something revolutionary. Join us at Clinibase and immerse yourself in a world where innovation, passion, and the pursuit of medical progress drive us forward.
