Address Location: Rockhampton
Salary Guide: $46.27 per hour
Discipline: Government and Defence
Contact name: Sharon Saxby
Contract
Job published: 26 Mar 2024
Achieve Group Australia are seeking an experienced Client Services Officer and experience the dynamic world of Queensland's vocational education and training system in Rockhampton.
About the Role
In this role, you will serve as a reliable source of information and advice, ensuring stakeholders receive accurate guidance on the department's comprehensive range of programs and activities. Your responsibilities will encompass a variety of tasks, including conducting interviews, field visits, and surveys, as well as interpreting legislation and departmental policies to deliver exceptional service. Utilising your administrative prowess, you will navigate departmental systems and software applications to provide essential support services. As a proactive team member, you will contribute to project monitoring, research, and analysis. Take this opportunity to showcase your problem-solving skills and innovative thinking by identifying opportunities for improvement within training and employment projects and programs. Join us in shaping the future of vocational education and training in Queensland.
Key Responsibilities
As a Client Service Officer you will specifically:
Provide accurate information, advice and service delivery to stakeholders of Queensland’s vocational education and training system on the full range of departmental programs and activities.
Undertake a range of activities to support programs including marketing programs and services, conducting stakeholder and participant interviews, field/workplace visits, surveys, data entry and the interpretation and application of legislation and departmental policies and procedures.
Provide a range of administrative and support services including use of department information technology systems, equipment, and software applications (both standard and specialised) for example word processing, spreadsheets, records management systems, event and nomination management and on-line registration processes.
Assist with the monitoring of projects, programs, processes and activities, including undertaking basic research and analysis of projects, programs, processes and activities to achieve performance benchmarks and organisational objectives.
Identify opportunities to improve existing work instructions, processes and procedures for training and employment projects and programs through the utilisation of innovation and problem-solving skills.
What we are looking for
We’ll assess your merit for this role by looking at what you’ve done previously – the knowledge, skills and experience you’ve built, your potential for development, and your personal qualities. The position requires an applicant who has:
Sound knowledge of or the ability to acquire knowledge of departmental programs and services delivered through regional offices, including, targeted programs to increase participation in training and skilling, application of administrative processes, procedures and legislative provisions.
An ability to work effectively either independently and/or in a team environment, organise and prioritise work commitments, meet deadlines, share information and support colleagues.
Sound organisational and problem-solving skills with the ability to exercise judgement within established work practices and procedures.
Sound communication and interpersonal skills, interview skills, written communication skills, as well as liaison and negotiation skills, to enable effective interaction with individuals, groups, internal and external stakeholders.
While there are no mandatory qualifications for this role, practical experience in a similar role would be advantageous.
Every staff member is expected to role model leadership behaviours. This role requires the leadership capabilities of an Individual Contributor as outlined in the Leadership competencies for Queensland booklet.
Role Requirements
Citizenship/visa: to be appointed to a position, you must be an Australian citizen, have permanent residency status or a visa permitting you to work in Australia.
Disclosure of pre-exiting condition: upon written request, an applicant is to disclose prior to their engagement any pre-existing illness or injury that could impact their ability to perform duties of the role or has potential to aggravate a pre-existing illness or injury. It is important to note, that false or misleading disclosure under section 571C of the Workers’ Compensation and Rehabilitation Act 2003 will result in a prospective employee not being entitled to compensation or to seek damages for any event that aggravates the pre-existing injury or medical condition.
Drivers’ license: it is a mandatory requirement for the occupant of this position to hold ?an unrestricted driver’s licence or be prepared to obtain a licence if they do not. ?Officers are required to drive government vehicles as a part of their day-to-day work
Working with Children Care (Blue Card): it is a mandatory requirement for the occupant of this position to hold a Blue Card or be prepared to obtain one prior to commencing employment.
Travel away from centre: while the positions are based in Mackay or Rockhampton, travel within the region for site visits and to other regional officers will be required in this role. This includes overnight stays.
What we can offer you
Work-life balance
Competitive salary
Benefits including up to 11% superannuation
Career progression opportunities
The chance to make a difference to Queensland communities
We are a proud White Ribbon Accredited Workplace
We value diversity and cultural capability, and the department is an equal opportunity employer which supports a healthy working environment that is free from all forms of harassment, workplace bullying, discrimination, and violence.
All applicants are encouraged to advise the panel of any additional support or reasonable adjustments required throughout the recruitment process; this could include building access, interpreter services and so on. In doing so, we can ensure you have the best opportunity to demonstrate your ability to meet the inherent requirements of the role.
How to Apply
If you would like to apply for this position please give Sharon a call or click on the link and upload the following documentation to enable us to assess your suitability, your applications should include:
Tell us about your skills:
Your current resume detailing your previous work or voluntary experience including two referees who have a thorough knowledge of your conduct and performance over the past 2 years, or an appropriate period.
We will use your resume to assess how well you meet ‘What are we looking for’ statements.
Tell us about you:
Provide a short statement (of no more than one page) telling us why you are interested in this role and outlining what your motivation is to join us.
This should not be a restatement of your resume and does not require you to address the ‘What are we looking for’ statements. The short statement is your opportunity to tell us about yourself, what you will bring to the role and what you will get out of it.
What happens after you apply?
Pre-employment checks will be undertaken prior to any offer of employment. Checks may include:
Referees
Criminal history
Serious disciplinary history
Proof of eligibility for appointment (for example, residency).
Sharon Saxby
Senior Recruitment
