Company

Empire TheatreSee more

addressAddressToowoomba, QLD
type Form of workFull time
CategoryAccounting & Finance

Job description

ABOUT THE EMPIRE 

The Empire is the largest regional performing arts precinct in the country and a hub for creative arts development in the region. Renowned for its classic art deco architecture, the heritage-listed theatre is a premier performance venue, wholly owned by Toowoomba Regional Council.

POSITION SUMMARY 

The Client Services Coordinator is responsible for coordination of functions at The Empire including varied administrative duties to ensure all functions are well organised and delivered smoothly with a seamless client and patron experience.


This role is diverse and engaging, encompassing F&B service, concierge, ushering, providing tours, as well as assisting with cleaning and emergency procedures.


The Client Services Coordinator reports to the Client Services Lead.

KEY ACCOUNTABILITIES 

The role of the Client Services Coordinator will be required to:

  • Liaise directly with clients and provide a welcoming and professional first point of contact and source of information for function enquires.
  • Coordinate function and event set-ups and set downs as required.
  • Determine the F&B and Front of House operational requirements for each event in consultation with the Visitor Services Coordinator.
  • Ensure that the presentation and cleanliness of F&B areas are in accordance with relevant Safe Food Handling laws and regulations.
  • Ensure the management of Responsible Service of Alcohol in consultation with F&B staff and the Visitor Services Coordinator.
  • Manage stock levels to ensure effective stock rotation and sufficient reserves based on projected venue activity.
  • Build strong relationships with catering suppliers and work with them to provide high quality products to our customers.
  • Set up effective two-way communication channels to all casual supervisors and staff to ensure specific information regarding functions is communicated effectively to those staff.
  • Ongoing development and continuous improvement of systems and processes.

ESSENTIAL CRITERIA

  1. Demonstrated food and beverage and/or Front of House experience, preferably in a theatre company, large venue, cinema, major festival, or entertainment environment.
  2. A sound knowledge of Safe Food Handling and Liquor Licencing laws and regulations.
  3. The ability to work efficiently and calmly under pressure in a multi-tasking environment to ensure deadlines are met.
  4. Strong problem-solving skills.
  5. Ability to effectively manage competing priorities and commitments.
  6. Well-developed verbal communication skills with the ability to liaise successfully with a diverse client and patron base while providing high quality customer service.
  7. Ability to work to a flexible time schedule including some after hours and weekends as required.
  8. Knowledge of Workplace Health & Safety as applicable to this position.
  9. Demonstrated clerical/cash handling skills.
  10. Working with Children Card or ability to obtain.
  11. Experience supervising a team of casual staff.

LICENCES & CERTIFICATIONS REQUIRED

  • P1, P2 or Open Drivers Licence
  • QLD Working with Children Card
  • Senior First Aid & CPR
  • Responsible Service of Alcohol (RSA)

THE EMPIRE BENEFITS

  • Flexible working arrangements
  • Discounted tickets to performances
  • Friendly, motivating and supportive team environment
  • Industry specific Single Enterprise Agreement
  • Dedicated Employee Assistance Program
  • Organisation wide commitment to vision, purpose and values
  • Located in Queensland’s largest inland city renowned for its beautiful scenery and peaceful atmosphere


The Empire is an Equal Opportunity Employer that provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

HOW TO APPLY

To apply for this role, applicants must submit a one-page cover letter outlining how you meet the requirements of this role along with a current resume.

Please submit your application by 5pm Friday 01 March 2024 to **********@empiretheatre.com.au 

Refer code: 1494932. Empire Theatre - The previous day - 2024-02-16 19:37

Empire Theatre

Toowoomba, QLD
Jobs feed

Amazon Delivery Driver

Amazon Flex

Armadale, WA

Medical Laboratory Scientist - Research Assistant

Nsw Health Pathology

Sydney, NSW

Safety & Compliance Officer - Goondiwindi

National Heavy Vehicle Regulator

Goondiwindi, QLD

Research Assistant - EECS, Faculty of EAIT

The University Of Queensland

Queensland

Coordinator

Bunnings Warehouse

Mount Isa, QLD

Maintenance Team Leader - Residential Aged Care

Baptistcare Nsw & Act

Point Clare, NSW

Airport Services Officer

Shire Of Wyndham East Kimberley

Broome, WA

Warehousing Assistant

Flexiforce Australia

Goulburn, NSW

Sheet Metal Fabricator

Hays Recruitment

Parramatta, NSW

Sales Representative

Conquest Personnel

Altona, VIC

Share jobs with friends

Client Service Coordinator - ASIC and Corp Sec

Voyager Recruitment

Bundall, QLD

a week ago - seen

Client Care Coordinator

Allen Care Services Pty Ltd

Toowoomba, QLD

3 weeks ago - seen

Client Services Coordinator

Advanced Buildings

North Lakes, QLD

3 weeks ago - seen

Client Services Coordinator - Logan Region

Southern Cross Care Qld

Edens Landing, QLD

3 weeks ago - seen

Client Care Coordinator

Your Helpers Home Services

Oxenford, QLD

3 weeks ago - seen

Client Services Coordinator

Advanced Buildings

Brisbane, QLD

3 weeks ago - seen

Client Services Coordinator

U&U Recruitment Partners

Eight Mile Plains, QLD

3 weeks ago - seen

Client Services Coordinator

U&U Recruitment Partners

Brisbane, QLD

a month ago - seen

Client Services Coordinator

U&U Recruitment Partners

Brisbane, QLD

a month ago - seen

Client Services Coordinator

The Firm Ba Pty Ltd

Tewantin, QLD

a month ago - seen

Client Services Coordinator- Work From Home 3-4 Days Per Week

Hot Toast

Brisbane, QLD

a month ago - seen

Client Relationship Coordinator (Pre-Site)

Marble Group

Loganholme, QLD

a month ago - seen

Customer Relationship Coordinator (Client Services Administrator)

Simonds Homes

Loganholme, QLD

a month ago - seen

Client Services Manager & Studio Coordinator

Huntd Recruitment

Brisbane, QLD

2 months ago - seen

CLIENT SERVICES COORDINATOR | BUNDALL | $80K + SUPER

Roc Consulting

$65,000 - $90,000 a year

Bundall, QLD

2 months ago - seen

Client Services Manager & Studio Coordinator

Huntd Recruit

$60,000 - $70,000 a year

Brisbane, QLD

2 months ago - seen

Senior Client Services Coordinator

Advanced Buildings

Carrara, QLD

2 months ago - seen

Support Coordinator / Client Relationship Manager / Disability Support Worker

Wagtail Services

$45 - $54 an hour

Toowoomba, QLD

2 months ago - seen