Client Services Team Leader, UNSW Canberra City Campus

Client Services Team Leader
Employment type: Full time, 35hrs
Duration: Continuing
Remuneration: Level 7 from $106,351 plus 17% Superannuation
Location: Canberra, Australian Capital Territory
About UNSW Canberra
University of New South Wales (UNSW) in Canberra has multiple locations in the Nation's Capital.
UNSW Canberra distinguishes itself from other institutions by its commitment to being thoughtful, practical, and purposeful in all endeavours. This combined approach is integral to the university's impact and contributes to its recognition as one of the top 50 universities globally, as well as a proud member of Australia's esteemed Group of Eight. Choosing a career at UNSW means embracing an environment where thriving, facing challenges, and engaging in meaningful work are not just encouraged but integral to the university experience. If you seek a career where you can excel and contribute meaningfully, you've found the right place.
At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.
Why Your Role Matters:
Join us at UNSW Canberra as we embark on an exciting journey to establish a new campus in the heart of Canberra's city centre. In 2024, we'll welcome our first undergraduate students and expand our presence with new buildings in 2026. As the leader of IT Client Services on the new campus, you'll play a pivotal role in shaping the development of services to meet the growing needs of our expanding community. The Client Services Support (CSS) portfolio, under the direction of the Client Support Services Manager, will be at the forefront of providing responsive and proactive IT services, supporting UNSW Canberra's mission of promoting lifelong learning through innovation.
Responsibilities:
As the Client Services Team Leader you'll be responsible for day-to-day service delivery, incident resolution, and proactive support for IT systems at the UNSW Canberra City Campus. As the campus grows, so will your role, evolving into a supervisory position. Join us in building meaningful relationships across Defence, industry, government, and academia, and be a key player in the technological advancement of UNSW Canberra.
Who You Are:
Our ideal candidate will have:

• relevant qualifications and/or experience, with a minimum of 3 years of combined experience and training in a related field.
• demonstrated advanced understanding of a range of IT systems and applications including Windows operating systems, Microsoft cloud services and IT Service Management tools.
• advanced written and verbal communication skills, with a high level of attention to detail.
• exposure to Agile and/or Lean methodologies and project management practices.

Benefits and Culture:
UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements.

• Generous superannuation contributions
• Employee discounts
• A commitment to life long learning
• UNSW-wide strategy to focus on Healthy Body, Heathy Mind, Healthy Places and Healthy Culture.

Eligibility:
The successful candidate will be required to undertake pre-employment checks prior to commencement in this role. The checks that will be undertaken are listed in the Position Description. You will not be required to provide any further documentation or information regarding the checks until directly requested by UNSW.
The successful candidate will be required to work from the UNSW Canberra City campus. To be successful you will hold Australian Working Rights or Australian Citizenship. UNSW is unable to offer visa sponsorship for this position.
The University reserves the right not to proceed with any appointment.
How to apply:
Make each day matter with a meaningful career at UNSW. Please apply via our online recruitment system.
In your application, please include:

• your CV
• a 2-page pitch addressing the skills and experience outlined in the Position Description.

In order to view the Position Description - please ensure that you allow pop-ups for Jobs@UNSW Portal.
Contact:
Paul Davidson
E:
Get in Touch (for job related queries only - applications will not be accepted if sent to the contact listed above)
For questions regarding the application process - please email
For further information about UNSW Canberra, please visit:
For further information on living in Canberra, please visit:
Find out more about the lifestyle and benefits when working with
UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment. We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.