Client Success & Crm Rockstar

Who is this for?

Would your friends describe you as friendly and confident? Are you eager to learn new skills and switch up your career? This could be the perfect fit for you. Attention to detail along with excellent phone communications is also a must have.

So if you have an interest in learning digital marketing automation and want the rewarding feeling of providing a great customer experience, read on…

What will you be doing?

Starting as our newest Client Account Manager in a typical day you will:

• Set up marketing automation for new clients in our CRM “ZipLeads” (training provided and previous experience is not required)
• Show new clients how to use their account in ZipLeads
• Contribute to team meetings regarding our own marketing and client retention strategies
• Support clients via email, chat support, and Zoom meetings
• Create and adjust pages in our ZipLeads Page Building tools (no coding skills required)
• Create Facebook Ads for our fitness business clients (training provided)
• Progress to coaching our clients in basic digital marketing strategies (e.g. Facebook Ads)
• Note: We will train you in these skills including comprehensive training in ZipLeads and Facebook Ads. Prior experience is not required.

Ultimately it's a range of tasks related to marketing automations and customer service. 

So if you are eager to learn and work as part of a small team helping other businesses to grow through our ZipLeads platform then this position may be for you!

This is a full time position at our Wallsend office with our hybrid 'work from home' schedule where we work from home on Mondays and Fridays.

About ZipLeads

Since 2016 ZipLeads (www.zipleads.com.au) has rapidly grown as one of the top digital marketing platforms for fitness and health professionals.

Our ability to get results in such highly competitive industries is powered by a dedicated team who also have a tonne of fun being the best in the world at what we do.

We also have monthly team performance pay bonuses on top of your base salary. 

Plus we have a hybrid working schedule where we work from home and in the office.

So if you are looking for a position where you can genuinely be part of a close knit team, all working together to creatively help clients achieve their goals then keep reading to see if you may be the right fit.

Essential Traits

Ability to quickly learn how to use new CRM software and related applications.

Consistently show up with a high level of focus and enthusiasm.

Ability to switch between account management and customer support tasks throughout the day.

Impeccable phone and email communication.

Constantly looking for ways to improve / innovate with a view to becoming the best in the world at what you do.

Willing to admit and report any errors and then look for a way to contribute to fixing it and reducing likelihood of recurrence.

Exude positive energy and a spirit that drives our high energy, non-stop team culture.

If you are eager to learn and work in a small team then this position may be for you!

How to Apply

Please include a cover letter with your SEEK application.

Only shortlisted candidates will be contacted.