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Salary"We're on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary person you know you're ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth.
How often can you say that your work changes the world? At Amazon, you'll say it often. Join us and define tomorrow.
At Amazon, you will define your goals, exceed them, and set new ones."
Key job responsibilities
"Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 (Amazon Simple Storage Service) and Amazon EC2 (Amazon Elastic Compute Cloud). We have a team of talented Engineers located in a number of countries around the world and are growing rapidly.
We are seeking candidates with a strong technical aptitude around and an innate hunger for knowledge. an understanding of networking concepts and protocols (which includes HTTP/S, DNS, DHCP, TCP/IP, NAT, VPN, routing protocols).
You will be surrounded by people that are intelligent, passionate and involved in everything about cloud computing with a mission to deliver world class support that is crucial to our customer success.
Every day will be different (Day 1!) and this will bring new and exciting challenges where you will be able to:
· Learn and use ground-breaking technologies
· Field and manage technical customer issues via phone, chat and email
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
· Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
· Create knowledge articles, videos and other technical articles for the AWS customer community
The AWS Support team has a variety of sub-teams to best serve the needs of our customers. These include: Networking, Linux, Windows, Deployment, Databases, Developer & Mobile Services, Storage & Content Delivery, Big Data, Analytics, and Security"
We are open to hiring candidates to work out of one of the following locations:
Sydney, NSW, AUS
BASIC QUALIFICATIONS
"• Tertiary degree in Information Technology, Computer Science, Engineering or a related field
- Underlying passion for technology and a love of solving complex problems
- Strong communication skills
· Have strong customer focus & multi-tasking skills
· Self-starter who is excited about technology
· Ability to troubleshoot a network using basic troubleshooting tools
· Open to working one weekend day per week (as part of an offset five day week) with flexible starting times between 7AM and 10 AM"
PREFERRED QUALIFICATIONS
"· Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange etc.)
· One or more DevOps, Orchestration/Configuration Management and Continuous Integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible etc.)
· One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
· One or more scripting language (e.g. Bash, PowerShell, Ruby, Python, ebextensions)
· Networking protocols such as HTTP, DNS and TCP/IP
· One or more version control platform (e.g. Git, Perforce, SVN, TFVC)
· Experience managing full application stacks from the OS up through custom applications
· Programming language experience (e.g. Java, node.js, Javascript, .NET, PHP)
· Exposure to Virtualization (Hypervisors, VMware, Xen)
· Understand the complete deployment lifecycle from design, build, test, deploy
· Support / Troubleshooting experience
What if I'm not an expert in all the preferred qualifications listed on the job description?
That's okay. That's our preferred list, not a required listed. We hire smart people who can dive deep so we're more interested in the areas that you do know instead of those you haven't been exposed to yet."
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
