Club Manager

An opportunity has arisen for an outstanding Sales and Customer service orientated team member with an infectious personality to work as the Club Managerin a local community-focused gym Located at our Brighton Club

Anytime Fitness is on a mission to help our members to FIND YOUR FIT, and we need YOU to help us achieve this!

About us:

Work with Anytime Fitness - the number one, global fitness club chain – also ranked No 1 on Entrepreneur magazine's Top Global Franchise list.

Anytime Fitness is the brand leader and largest 24-hour fitness franchise with more than 5000 clubs worldwide. Our Australian business has opened over 500 clubs with more clubs opening soon. We are the experts in fitness who inspire our members to be the best they can be. To be the leaders in fitness, we are also truly committed to help you being the best you can be.  

About You:

We're looking for someone who is outgoing, has a willingness to learn, highly organised and able to deliver a premium level of customer service. When you are part of our team, you will learn and grow within. If you are highly driven and have a can-do attitude, we will help with the rest. We love to have fun and when you join our team you become part of a family dedicated to helping your community become the best version of themselves.

The applicant we're looking for, needs to be:

• Ambitious, driven, and 100% committed in learning new skills and ideas.
• Hardworking, organised & a passion of the fitness industry whilst having a high level of attention to detail. 
• Customer service focused, aiming for the best outcome for both the member and the gym.
• Be sales driven in working towards KPI's & monthly targets.
• Excellent verbal & written skills
• You love health and fitness and are passionate about helping people!
• Tech-savvy! Anytime Fitness has market-leading Apps to help our members, so you’ll need to be handy with online platforms, social media and a smartphone.
• Able to promote the gym, whilst having fun & achieving high sales targets daily.

As our Club Manager, you are the face our members see every day. Using your passion and exceptional customer service experience, we want you to create a fun and non-intimidating atmosphere for all members.  

Some of your responsibilities will include:

• New memberships: following sales processes to convert prospect enquiries into membership sales.
• Follow up inbound sales queries via email, phone, CRM database & social media
• Completing customer service activities; including responding to member enquiries and service calls.
• Work within our group to inspire the team to achieve their goals and KPI's.
• Tidying & cleaning the gym floor and maintaining the club standards, not limited to but including the ability to adhere to strict Covid-19 safe management plans as well as spending general floor time talking to members and creating a friendly community-based environment.
• Work with the PT team and staff to create video & photo content for the Social Media pages such as fitness tips, health tips, training & technique guides & update our social media page.
• Accurately track your daily activity across multiple Microsoft Excel spreadsheets and reports.

The role is full-time, primarily Mon-Fri with the occasional Sat and you must have the following or be able to obtain:

• First Aid/CPR
• Working with Children’s Check DCSI
• Police Clearance

What you can expect from us:

• Free gym membership
• Generous bonus structure
• Fun and positive team environment
• Full training, support & personal development opportunities
• Further promotional opportunities 

If you are outgoing, love interacting with people & think you are our next superstar - apply now.

Previous customer service and sales experience in retail or similar sectors is highly desirable.

Proficiency in using computers and social media platforms is a must.

An interest in a healthy lifestyle is important, we don't need you to be an athlete, just be able to promote your values to our members.

Please keep your resume to 1 page and include a separate cover letter about what you value and why this makes you the superstar we need.

We want to hear why you are the perfect person for the role. If your resume and cover letter are generic, not explaining why you are suited to our team it will not be considered. 

This is a multi-stage recruitment process, only candidates shortlisted for interviews will be contacted.