Address
Form of workAre you an experienced and professional Collections Officer with a desire to grow your professional career?
Let's start with what's in it for you?
- Work for a rapidly expanding Melbourne based company
- WFH flexibility after training
- St Kilda Road location - tram stop out the front and car parking nearby
- Supportive and collaborative team environment
- Training and professional development opportunities
- On-site free gym and shower facilities!
- Recognition and reward programs
- Team breakfasts, morning tea's and doughnut days are very common!!!
The Company
A great opportunity exists to be a part of a rapidly expanding boutique collections agency based in Melbourne. You will be working within a supportive environment, dedicated to providing professional training and growth opportunities.
The Role
Taking a soft approach, you will utilise your customer service and collections experience to assist with general collection activity and negotiate payments on behalf of clients.
Your responsibilities will include:
- Make outbound calls to debtors to resolve account management and payment issues
- Respond to external and internal customer enquiries
- Provide excellent customer service in a timely manner
- Problem solve and investigate complex problems
- Arrange and process overdue payments
- Supporting customers by identifying and addressing each situation differently
What experience is required?
The successful candidate will require the following:
- Previous experience with credit and collections would be highly desirable
- Excellent negotiation and relationship building skills
- Strong written and verbal communication
- Exceptional listening and problem solving skills
- Resilient, organised and a positive attitude
Please apply now if you are keen to join this people focused organisation where you will play an integral part in the journey of the company's growing success.
Interviews will be held immediately.
Good luck!
