Collections Officer

Exciting opportunity within the professional services industry who are expanding their team to deliver exceptional customer service.

• Part time 3 days role in Melbourne CBD 3000
• Fun and vibrant team culture with social events
• Salary is between $65k - $75k package

One of Australia’s largest legal costing firms has an opportunity for an enthusiastic and self-motivated individual to join their Melbourne team as a part-time Collections Officer. 
 
Key responsibilities:

• Debt collectionincluding sending out monthly account statements to clients, identify chase up for month and breakdown by week, liaising with CFO and external debt recovery agencies, and identifying and processing any write-off requests; 
• Client liaison including monitoring and answering client queries, preparing and sending settlement letters, building effective stakeholder relationships to improve debt collection outcomes;
• Reporting including preparing weekly cash report, monthly aged debtor report, and monthly client reports as required;  
• Invoicingincluding identifying and rectifying issues with invoices, creating and updating fee schedules; 
• File maintenance including updating client details on our database and maintaining a paper trail regarding debt collection;
• Assisting the internal accountant,during their absence, with accounts receivable duties such as receiving and processing EFT payments, processing credit card payments over the phone, and banking where required.

 The ideal candidate will have the following experience/qualities:

• Previous experience in debt collection or recovery (if experience is within the legal sector OR PROFESSIONAL SERVICES, will be very highly regarded);
• Strong communication skills with a proven ability to build and maintain strong, productive relationships with internal and external stakeholders;
• Motivated and results-driven when it comes to meeting KPIs;
• Highly organised with meticulous attention to detail;
• Ability to work independently and within a team; and
• Proficient in Microsoft Office, particularly Excel.

Benefits:

• Friendly & supportive team and positive work culture
• Beautiful office in the CBD
• 20 hours a week with Monday being a core day and other days and times negotiable
• Training will be provided
• Work from home opportunities available occasionally 

We are actively recruiting for this role, so please do not hesitate to APPLY NOW. For any further questions, please contact Vinnie on 0481 767 *** or ***********@people2people.com.au.

For other available roles, please visit our website - https://www.people2people.com.au/jobs

Operating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
 
At people2people, Edge Recruitment and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.