Community Support Team Leader (Hcp/ Aged Care)

Auscare is looking for an experienced individual responsible for supporting and mentoring the support workers in providing services that are consumer centered, in a safe manner and are compliant with the Aged Care Quality Standards, organisational policies and procedures and relevant program guidelines.

 About the company

Auscare Group is a family-owned disability and in-home Aged Care service provider. Our services include NDIS, CHSP, HCP, DVA and more. We also provide temporary staffing placements to various residential care facilities, manage a registered training organization, and built an international school.

Our vision is to be a provider of premium services and an employer of choice within the acute care, Aged Care, home and community care, disability services and hospitality industries.

Key Responsibilities

• Lead and manage employees to ensure best practice is followed and compliant with required policies and procedures.
• Manage and document employee performance issues.
• Lead and promote safe work culture to reduce safety incidents and loss time injury.
• Maintain inclusive and effective communication with the team to ensure employees are aware of pertinent information
• Ensure new employees have been provided with adequate knowledge of their role and responsibilities
• Manage and authorise weekly/fortnightly timesheets
• Respond to employee and client queries to ensure consistent and effective outcomes for the service delivery
• Allocate suitable resources and implement support plans to ensure quality care is delivered
• Document, report and action hazards and incidents to ensure safe work procedures are followed
• Ensure the integrity of client documents and reports are correct, maintained and delivered

Qualification and Experience 

• Previous experience in Aged Care (minimum of 3 years)
• Diploma in community Services
• Certificate III in Community Services (Aged Care/disability/individualized support) with experience in providing direct care and support.
• Strong commitment to providing, with the capability to deliver, safe high-quality care, a dementia care leadership role, and dementia care training.
• Excellent written, verbal and interpersonal communication skills that deliver effective leadership develop inclusive teamwork and establish successful relationships with diverse groups of people.
• A demonstrated empathetic and flexible approach to manage the sensitivities of client and employee issues.
• Strong customer focus with the ability to deal with pressure, excellent problem-solving skills, the ability to be flexible and adapt in a dynamic environment, and strong organizational and time management skills.

To Apply

 If you are ready to take on a role, we would love to hear from you. Please submit your resume to *********@auscaregroup.com.au