Compliance & Resolutions Manager

Will you actively create a healthier future for tomorrow?At Medibank and ahm we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.The Opportunity:Reporting to the Head of Management Assurance - Customer Group, an exciting opportunity is available for a Management Assurance Adviser to join their high performing and collaborative team.The role sits in the Consumer Hub but services the entire Customer Group to help the business apply Medibank's Operational Risk and Compliance Frameworks.The main purpose of the role is to provide 'first line of defence' support to the business in managing its risk and compliance obligations. This includes provision of expert risk and compliance advice, facilitation of risk management, compliance and incident remediation activities, and assessment and testing of business controls.Key accountabilities will include:

• Assist the business to identify key operational risks and support the development and ongoing review of risk profiles at Hub and Group levels
• Maintain knowledge of the Medibank operating environment and the impact of regulatory obligations on business processes and controls, including APRA standards
• Review and evaluate controls via test procedures to assess their effectiveness in managing operational risks and compliance obligations
• Support the business in the development of action plans to remediate risk and obligation control gaps
• Support the business in their management of operational risk and compliance incidents in alignment with Medibank's incident management procedure and help ensure the root cause of incidents is identified and remediation actions developed to prevent their reoccurrence
• Assist with the preparation of Customer Group risk committee papers and 'risk in focus' discussions at risk committee meetings
• Develop strong, open and collaborative relationships with internal stakeholders to influence change and support a risk and compliance culture

About you:To be successful as the Management Assurance Adviser, you will have demonstrated at least 7 years' experience in a risk,compliance or internal audit role. A background in a highly regulated industry would be considered highly advantageous.You will have a proven track record of providing advice, challenge, and influence in relation to risk, compliance, and internal controls.You will have strong stakeholder management skills, build meaningful relationships, and have excellent communication skills.An eye for detail, ability to think outside the box, and a collaborative team approach will be essential to succeed in this role.You will also have experience in managing priorities and conflicting issues in a professional/ risk-based manner.A career with usWe believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.The wellbeing of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. We encourage applications from candidates with a disability, if you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you via or (03) 8622 5666.We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click .To start small and impact bigger.