Coordinator - Student Services

ABOUT PEER
PEER is a non-profit industry-based organisation, a Group Training Organisation (GTO) and an award winning Registered Training Organisation (RTO), delivering nationally accredited training packages to meet South Australia’s skill development needs.
The Role
The role is part of the Customer Service Team and is responsible for supporting PEER’s apprentice and student onboarding process and includes building relationships with employers and students, conducting the UAN process (reading, literacy, numeracy assessment) for students, using various online systems and communicating clearly to ensure documents are completed accurately and in a timely manner and students are scheduled accordingly.
Duties & Responsibilities:

• Ensure all Customers - Students, Employers, Apprentices, Trainers & PEER Internal staff are delivered the highest level of customer service
• Collaborate daily with management, team leaders and apprentices to ensure apprentices are provided with all off job training requirements including scheduling of trade school
• Responsible for management of Student and Apprenticeship information to ensure integrity and reliability of records across all systems within the PEER environment
• Embrace PEER Strategic Objectives and Values

The Successful applicant will be:

• Ability to work both independently and collaboratively within a team
• Proficient in data entry and processing of documentation accurately and timely
• Highly developed interpersonal and communication skills both in person and over the phone
• An organised administrator with a high level of attention to detail
• Experienced using online systems such as a student or customer management system and the Microsoft suite

Desirable but not essential as we will train you!

• Experience in an RTO, GTO or VET workplace
• Experience in Employment Services or Education workplace

To APPLY NOW submit your cover letter and resume.
Applications for this fantastic opportunity will close on 1 March 2024.
We actively work on creating a safe and inclusive environment free of discrimination, one where our team feel a true sense of belonging and the principles and practices of diversity are promoted and embraced. We welcome diversity and invite candidates of all ages, those with disabilities and Indigenous Australians to apply.
PEER is an Equal Opportunity Employer
RTO code: 45744
Learn with us, Work with us, Partner with us. PEER – Trading in success.