AddressAbout the Role
The role of a BVLGARI CRM Specialist ensures a client-centric Omnichannel approach by recruiting new clients and developing the existing clients through the definition, implementation and management of the global CRM program.
Role Expectations:
- CRM: Promote, develop and manage the implementation of CRM strategies across various channels, supporting client experiences and nurturing client segments.
- Communication: Define, develop and manage a One to One communication program including product-based and delight activities set according to the client's propensity, needs and culture with the aim to build a strong commercial and tailored relationship with the customer.
- Optimisation: Day to day execution, optimisation and reporting of 020 campaigns, driving clients aquisition, retention, engagement and conversion.
- Performance Analysis: Create and review CRM performance reports.
- E-commerce Integration: Work closely with the E-commerce Specialist to align CRM and e-commerce strategies.
- Budget: Support Omnichannel Manager in planning local CRM Budget.
About You
We are looking for a client-centric CRM expert to join our Omnichannel team. You will be passionate about delivering tailored CRM experiences, developing customer loyalty and retention. You will also be able to juggle many priorities and thrive in a fast paced environment. You are excited about working as part of a team and the ability to nurture your own client relationships.
