AddressTransdev Queensland is currently looking for a permanent, full-time Customer and Administration Officer to join our Customer and Communications team at our depot in Capalaba, on the Redlands Coast. We are entering an exciting era of a zero emissions fleet with the recent arrival of new electric buses and public transport and mobility being at the forefront of the planning for the Brisbane 2032 Olympics.
Join our team of Journey Makers at Transdev Queensland and make a real difference to improving the lives of people travelling on our buses within Brisbane.
Your day might include:
· Receptionist responsibilities including greeting guests and visitors
· Being responsible for investigating and responding in writing to customer feedback utilising various software programs including updating our internal data systems and sharing trends in feedback with the Communications and Stakeholder Engagement Manager
· Assisting local schools with bus passes and managing lost property for customers
· Liaising with Translink, key stakeholders and members of the public
· Providing support to organise internal and external events with the Communications and Stakeholder Engagement Manager
· Supporting the Communications and Stakeholder Engagement Manager in developing material including writing, photography and design
· Ad hoc administration support
The talent you will bring:
· Tertiary qualification (or currently studying towards one)
· A good understanding of customer service
· Experience working in a team environment
· Proactive, curious and an appetite to learn new software programs
· Sound judgement and problem-solving skills with an eye for continuous improvement
· Well-developed written and verbal communication skills
· Hold a valid driver’s licence
· Efficient in project management, planning and organisational skills
· Strong focus on delivering outcomes
What we offer:
· Be part of an innovative global public transport business
· Enjoy working in a supportive team who celebrate success and encourage collaboration
· Learn from and work with senior stakeholders daily
· Access to discounted programs such as, private health insurance, Maxxia Rewards program, and Fitness Passport (Family Gym Memberships)
· Paid parental leave
· Employee Assistance Program
· Health and Wellbeing events
About Transdev
Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.
Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.
What’s next?
Don’t meet every single requirement? As an inclusive and diverse workplace, we encourage all applicants to apply. If you're passionate about delivering exceptional customer service to your local community then click the ‘Apply now’ button!
