AddressArmadale Fitness and Aquatic Centre - Full Time
Salary Range is $95,000 - $110,000 plus 11.5% super
High quality applicants will be paid at the top end of the range
New Industrial Agreement 2024 pay rises July 2025 and 2026
About Us:
Armadale Fitness & Aquatic Centre (AFAC) has significantly surpassed all expectations while continuing to make a positive impact on the community’s health and wellbeing. As a multi award wining level at both state and national level including National Award Winners of the 2023 AUSactive Leisure Centre of The Year, AFAC does not accept the status-quo! The numerous awards received across all areas of the facility speaks to the community vision to make a positive impact in our community, the vision to strive for excellence in everything that we doand that being a member of this team holds.
You will be challenged in this role, but well-resourced and supported by a team that puts the highest priority on staff training and development. You will be required to have the skills outlined below, but AFAC will ultimately hire based on personality, drive and your fit within the team culture.
What You Will Be Working On:
As the Customer Experience Coordinator, you will be at the forefront of driving exceptional service delivery and community engagement within our recreation centre. Your role will involve:
- Leading and inspiring a high-performing team to deliver outstanding customer service, monitor daily operations and service delivery across multiple portfolios including Customer Service, Sales and Memberships, Bookings and Administration.
- Overseeing daily operations and service delivery to ensure optimal performance in a range of centre business support operations from administration, financial and customer engagement
- Developing and managing innovative Customer Experience, Promotions, Sales and Memberships programs to meet the diverse needs of our community that align with the City’s Strategic Community Plan and Corporate Business Plan.
- Contract lead for Leisure Management Software (Envibe),and research new software and technologies for future centre needs.
- Creating a collaborative and accountable work environment, fostering team innovation, and empowering team members to take considered risks. Addressing and resolving escalated customer matters, ensuring efficient coordination and delivery of service outcomes.
About You:
You are a dynamic, passionate, and motivated leader and you will play a pivotal role as part of AFAC’s senior leadership team. We are looking for the right personality to drive continuous improvement, research, and implement Customer Experience initiatives to enhance the service delivery and operational excellence on offer.
To succeed in this role, you should have:
- Tertiary qualification in business, leisure, recreation, or related discipline, or equivalent experience.
- Previous experience in staff supervision and overseeing various functions within a recreation centre.
- Extensive experience in developing, implementing, and reviewing membership, customer service, financial, and administration processes.
- Strong time management, organisational skills, and ability to prioritise workload effectively.
- Sound knowledge of relevant legislation and compliance.
- Budget preparation, monitoring, and reporting skills.
- Proficiency in Microsoft Office suite and Leisure Management Software.
- Current C Class Driver's License and Senior First Aid Certificate.
Desirable attributes include previous experience or understanding of Local Government fitness and aquatic facilities and skills in contract management, tendering, and negotiation skills, particularly in Leisure Management Software.
What it is Like Working Here:
You will be joining a team where the values of safety, honesty, accountability, respect, and professionalism are the way we work every day.
You will become a part of a supportive working culture where your ideas are valued, your growth is nurtured, and your work is impactful and makes a difference to our growing community.
Other benefits include:
- We are set up for flexibility – we can compress your working week into a shorter period (9 day fortnight or 19 day month) and support remote working where we can
- We are set up to improve your Wellbeing - Free membership to Armadale Fitness and Aquatic Centre, offering access to gym, pool, sauna, group classes as well as a annual calendar of Wellbeing events.
- If you put in extra super, we will match it (up to a maximum of 15%) which will help secure your financial future.
- Flexible leave policies and additional days off
- Employee Assistance Program for personal and professional support
- 5% Annual Leave Loading for when you take annual leave
How to Apply:
Ready to make a meaningful impact? Apply now via our Careers page at Armadale Careers. Attach your CV and a cover letter explaining why you're the perfect fit. For assistance email **@armadale.wa.gov.au.
Candidates are encouraged to call Coby Halpin Manager Recreation Services for a confidential discussion about the role on 0408 021 ***.
We're reviewing applications as they come in, and the position may close earlier than expected.
The City of Armadale is committed to creating a diverse workforce. Applicants from various backgrounds, including Indigenous people, individuals with disabilities, or different cultural backgrounds, are encouraged to apply.
