Customer Experience Team Manager

What's on offer?
As a Customer Experience (CX) Team Manager you will lead and inspire a CX team that support our Greenfield Customers from sales through to site with speed and accuracy, whilst delivering an awesome Customer Experience.
This role encompasses ongoing people development, leading proactive behaviours, workforce planning and workflow management.
Key responsibilities and outcomes will include:
Lead and support a customer first culture
Improve efficiency, effectiveness and productivity
Ensure risks are identified, documented and mitigated
Drive positive behaviours
Assess, manage and implement processes
Identify and lead training opportunities
Coach and support your team
Actively seek to understand and implement strategies for improvement 
What can you bring?
As an experienced People Leader, you will have high levels of Emotional Intelligence and self-awareness.
You will be passionate about people leadership, the residential construction industry and ready to take the next step in your career. Your experience in working in a fast past environment for a construction company will ensure your ongoing success.
You will also bring:
Fantastic communication
Customer Experience capability and delivery
Proven workflow knowledge 
A flexible and responsive approach to problem solving
Your ability to think strategically, plan and execute
Collaboration skills when leading a diverse team
Resilience when building success
Change Management capabilities 
Who are we?
ABN Group is Australia’s leading construction, property, and finance company with operations in both Victoria and Western Australia. We lead the market in every segment from first homes to luxury residences and we exist to deliver the dream of home ownership. In Victoria, you may better know us as Boutique Homes and Homebuyers Centre. 
Why work with us? 
Reward and recognition programs that celebrate you
Health and wellbeing plans that look after you, including an Employee Assistance Program
A culture of belonging where you get to be you
You get to take your career anywhere you dare to dream – you own it!
Hybrid work arrangements available to support you in work and life
Volunteer opportunities with amazing charity partners
An accessible and supportive leadership team with clear vision and purpose
A values platform that underpins who we are and how we operate
ABN Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion and represents the communities in which we work.
You must have the right to live and work in Australia to apply for this job.