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SalaryChandler Macleod is seeking an enthusiastic 2X Customer Help Desk Officer for one of the leading business companies in Fairfield. The officer will provide high quality information about products and services, taking orders, responding to customer queries all within set service level agreements.
The primary functions of this role, including but are not limited to.
- Receive and handle inbound telephone calls from customers about products and services.
- Complete and maintain accurate data regarding all telephone calls.
- Receive and handle inbound emails from customers about products and services.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Actively promote and ensure compliance with Company Core Values and Integrated Management System
- Consult and communicate with other workers on health, safety, and environmental concerns.
- Immediately report all hazards, incidents and near misses.
- Other duties as directed by the Contract Manager
- Strong customer service skills
- A minimum of 5 years relevant experience
- Excellent communication and telephone manner
- High level of interpersonal relationship skills
- Ability to handle a large volume of calls and emails.
- Strong written communication and Numeracy skill
- Police Check Required
Monday to Friday 8am-4pm or 9am-4pm
Immediate start!
If this role is the right role for you, click the APPLY button now.
Only shortlisted candidates will be contacted.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion
