Address
Form of workThis leading Australian software vendor specialises in providing AI insights for call centres and has a client base of banks, insurers and financial/professional services businesses.
As the business expands the capability of its' Customer Success function, this role will provide exceptional customer support and build effective customer relationships with a portfolio of key accounts. As the first point of contact, the role will be both commercial, strategic and tactical. You will manage customer requirements throughout the customer lifecycle (including customer inquiries, technical issues/concerns); train and develop users to optimise product adoption; renew contracts; and identify opportunities for new expansion.
Demonstrating the business values and behaviours, the role will report to a Senior Customer Success Manager, work closely with internal teams, and strive for best practice customer success practice.
The successful candidate will know what best practice customer success. This experience may have been gained in a high touch client service environment such as management consultancy, IT/SaaS vendors and/or financial services. You will have a confident, professional, empathetic manner with a resilient and calm approach; an ability to listen, solve problems and make decisions; and above all, have a genuine interest in developing trusted, quality commercial relationships, the cornerstone to this business' success.
Please apply with your CV. For further information, please contact Melissa Kingham on 0437 441 *** or *******@perceptor.com.au.
