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Form of workNorthcott is looking for a Customer Partner to join our team in Toowoomba on a full-time basis; this position is the central point of contact for Northcott customers. On a day-to-day basis, you will be responsible for;
- Working from a person-centred framework to build and maintain strong relationships with customers.
- Identifying opportunities for customers to meet their goals.
- Working closely with the broader customer engagement team to ensure the handover of customer-specific needs is captured as part of service delivery.
- Engaging with the local community and being the face of Northcott, in line with organisational values.
- Conducting customer check-ins and periodical holistic service reviews.
- Information gathering and profile development and quality documentation audits -ensuring customers' goals and needs are captured and customer set-up is correct.
- Identifying any resourcing issues and sharing insights with the coordinator/sales/other managers to support the management of customer expectations.
- Referring all potential new service requirements from customers (new and existing) to…
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