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Form of workWe create better lives
The Rivergum Group is a progressive building company that has been in the industry for over 29 years. Rivergum Projects is South Australia’s leading medium density residential developer, with a new home pipeline of more than $500M to deliver in trading and secured projects across metropolitan Adelaide. The business delivers a wide diversity of projects ranging from wholly owned, joint-venture and strategic build partner developments, and enjoys strong relationships with a range of Tier 1, Private, Government and Social Housing Development Partners.
This is a newly created role for our growing Rivergum Projects division. We are looking for a highly talented Customer Service Consultant to deliver an exceptional experience to our customers!
About the role
As a Customer Service Consultant, you are crucial to our new home delivery experience. Responsible for supporting our customers throughout their building journey, proactively communicating with them at key milestones during the build process and supporting them during handover. Working with multiple customers and site supervisors, your ability to organise, engage and support is critical to your success in this fast-paced environment.
About your new career
At Rivergum, you will enjoy fostering positive relationships as you support our customers through their building journey.
- Be the primary point of contact for our customers during their home building journey.
- Respond promptly and professionally through various communication channels such as phone, email, online portal and in-person.
- Clearly and effectively communicate complex information about the construction process including floor plans, specifications, timelines and upgrade options.
- Update and maintain relevant documentation for each build.
About you
We are seeking a motivated and experienced professional. You may currently be working in the construction industry or in a similar sector such as real estate or property. The right candidate for this position will have:
- Experience in providing an exceptional customer experience.
- Experience managing a large portfolio of clients.
- Strong analytical and problem-solving skills.
- Desire to be the best in your field – understanding of the importance of clear communication and timely responses.
- Ideally an understanding of the construction industry, specifically the new home build process.
Why Rivergum
At Rivergum we believe our people are our greatest asset. Our extensive staff benefits are reflective of this belief. Including but not limited to:
- Employee Assistance Program
- Reward & Recognition Program
- End of week celebratory drinks and early knock-off on Fridays
- Bi-monthly staff social events
- Professional development training sessions
- Opportunities to grow and be promoted within the business
- Modern offices and staff facilities
- Discounts for Rivergum staff with numerous external businesses
Join the team and live the Rivergum values…
People First, Great Ideas, Get it Done, Integrity Always & Fun and Laughter
To Apply
Click ‘apply now’ and upload a resume that outlines your suitability for the role criteria noted above.
