Customer Service Administrator

ESM Compliance is an Essential Safety Measures company with a strong focus on quality and Customer Service. 

We are looking for a Customer Service Administrator who will be 100% office based to join our close knit team between the hours of 11am - 4:30pm in Beaconsfield. 

The ideal candidate will possess strongservice-oriented skills, ensuring the success of this pivotal role. 

This position will initially commence on a part-time basis, with the potential for future transition to full-time employment. 

What will you be doing?

• Answer and manage incoming phone calls
• General administration and Customer Service
• Monitoring incoming email address/s and delegate to team members
• Assist with invoicing
• Assist with scheduling in jobs
• Liaising with sub-contractors
• Creating and updating procedures where necessary  
• Assist the General Manager with Ad-hoc duties as requested

Skills & Experience

• Excellent written and verbal communication skills
• Excellent clear and friendly phone manner
• Be proficient using MS Office (including Word, Excel and Outlook)
• Be proficient using Adobe Acrobat 
• Experience using Uptick (Preferred but not necessary) 
• Experience taking meeting minutes (Preferred but not necessary) 

Requirements

• Own vehicle and license
• Have a current Working with Children's Check or be willing to undertake one

If you're an experienced Administrator who is a quick thinker and enjoys working in a team environment, we would love to hear from you!