Customer Service Administrator

Job Title: Customer Service Administrator - logisitics 
Location: Somerton
Salary: Up to $70,000 per annum
Hours: Monday-Friday, 38-hour week

Are you a dynamic and organised professional with a passion for logistics and Customer Service? Do you thrive in a fast-paced environment where your multitasking skills and attention to detail make a significant impact? If so, we have an exciting opportunity for you!

Position Overview:
We are seeking a highly motivated and experienced Customer Service Administrator to join our growing team in Somerton. As a Logistics Specialist, you will play a crucial role in managing interactions between our clients, customers, and freight companies. Your primary focus will be ensuring the smooth flow of goods and maintaining exceptional customer satisfaction. The focus of this role is for someone to take charge of our Customer Service app (soon to be released), review quotes daily ( training will be provided), liaise with customers as required and ensure that customer order data matches the database ensuring our database is up to date at all times.
Key Responsibilities:

• Customer Interaction: Engage with clients and customers to provide top-notch service, address inquiries, and resolve issues promptly.
• Logistics Coordination: Collaborate with freight companies to facilitate the timely and efficient movement of goods, ensuring on-time deliveries and resolving logistics challenges.
• Order Rejection Management: Handle rejected orders with professionalism, investigate reasons for rejection, and implement corrective actions to minimize future discrepancies.
• System Operation: Utilize your tech-savvy skills to navigate and leverage various systems efficiently, ensuring accurate and up-to-date information management.
• Communication: Maintain clear and concise communication with all stakeholders, keeping them informed of order status, delivery schedules, and any potential disruptions.
• Customer Service App Management: Take charge of our upcoming Customer Service app, ensuring its effective use to streamline interactions and enhance customer experience.
• Daily Quote Review: Review quotes on a daily basis, utilizing provided training to ensure accuracy and consistency in pricing and quoting procedures.
• Customer Liaison: Act as a primary point of contact for customers, addressing inquiries, resolving issues, and providing personalized support to ensure high levels of satisfaction.
• Database Maintenance: Oversee the synchronization of customer order data with our database, conducting regular audits and updates to ensure accuracy and completeness.

Qualifications:

• Previous experience in a Customer Service role within the logistics or manufacturing industry is highly preferred.
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Tech-savvy, comfortable working with various software and systems.
• Excellent communication skills, both written and verbal.
• Problem-solving mindset with the ability to thrive in a dynamic environment.

Location and Salary:
The position is based in Somerton, offering a competitive salary of up to $70,000 per annum, depending on experience and qualifications. We believe in recognizing and rewarding the talents of our team members, and this position presents an excellent opportunity for career growth and advancement.
If you are a dedicated and enthusiastic professional with a background in logistics and Customer Service, we invite you to apply for this exciting opportunity. Join our team and contribute to the success of a thriving company committed to excellence in logistics and customer satisfaction.