Address About the opportunity:
The key focus of this role is to deliver exceptional Customer Service to our Client’s customers. The Customer Service Advisor is a key role in the organization responsible for providing front-line support to customers and serving as the face of our Client’s and the Kognitiv brand.
You will service inbound phone calls from customers, taking ownership of all requests, enquiries and issues to ensure an exceptional Customer Service experience is achieved.
***Please note this is a casual employee hire, you will be working from home. It is important to have a reliable and high-speed internet connection for this role."
Areas of key responsibilities:
Confidently answer and expertly handle calls from our customers and ensure exceptional Customer Service.
Administration of customer accounts with high attention to detail.
Escalating, managing and closing out customer enquiries.
Value add service delivery with the focus of enhancing customer experiences.
Accountability for the output and quality of your work
Ensure achievement of SLA’s on call quality / calls handle time
Aim for first call resolution and an active attempt to reduce customer complaints
Background and Experience:
Previous experience in a customer-centric environment, working either in telecommunications or retail
Exceptional Customer Service skills providing a professional tone
Excellent verbal and written communication skills
Proven ability to multitask and prioritize workloads in a fast-paced environment with strong attention to detail
Previous experience in Contact Centre environment is desired
Skills and abilities:
Excellent written and verbal communication skills
Results driven with excellent planning and organisation skills
Flexible and adaptable to changing environments
Energetic, enthusiastic and a positive attitude with a desire to progress
Possess good judgment and listening skills
Ability to work under pressure and meet deadlines
Ability to accept direction and suggestion for personal development
We are a passionate and innovative organization looking for exceptional people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role: get in touch!
Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need.
We always welcome international candidates to apply providing they are eligible to work and live in Australia.
