Customer Service Assistant - Eq Saddlery Braemar

At EQ Saddlery, we are passionate about providing top-quality equestrian products and exceptional Customer Service. With a focus on equine well-being and rider satisfaction, we strive to exceed our customers' expectations at every opportunity. Join our team and become part of a dynamic and supportive environment dedicated to serving the equestrian community.

With stores currently located in the Yarra Valley, Geelong, Pakenham, Canberra, Braemar and Adelaide Hills as well as a growing online saddlery business.

Position Overview: 

We are currently seeking a Part-Time Casual Customer Service Assistant to join our Braemar team. As a vital member of our team, you will play a key role in delivering outstanding customer experiences and supporting the daily operations of our store.

Key Responsibilities:

• Greet and assist customers in a friendly and professional manner, both in person and over the phone.
• Provide product information, recommendations, and assistance with purchases to meet customer needs.
• Process transactions accurately using our point-of-sale system.
• Maintain a clean and organized store environment, including shelving, displays, and merchandise presentation.
• Handle customer inquiries, concerns, and returns promptly and efficiently.
• Collaborate with team members to achieve store targets and goals and contribute to a positive and supportive team culture.

Requirements:

• Previous experience in Customer Service, retail, or a related field preferred.
• Strong communication and interpersonal skills, with a customer-focused attitude.
• Ability to work effectively in a fast-paced environment, both independently and as part of a team.
• Basic computer skills and experience with point-of-sale systems is an advantage.
• Knowledge of Equestrian products and the industry is essential.

Availability

• We are looking for candidates who can work week ends (this is a must), you will participate in a roster which includes a combination of weekdays, weekends, public holidays and occasional evenings

The Rewards

• Innovative online learning via our digital staff training platform
• Opportunity for career development across our group
• Generous staff discount on leading equestrian brands

How to Apply: If you are enthusiastic, customer-focused, and eager to join a dynamic team in the equestrian industry, we want to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for this.

Join the EQ Saddlery team and embark on a rewarding journey in the world of equestrian retail!