Address- Are you a proactive customer-centric individual who’s eager to learn and grow?
- Immerse yourself in a dynamic workplace culture fuelled by passion, teamwork & respect
- Join a recognised industry leader with over 35 years of excellence
Your new role
You will have an exciting and dynamic role – as this is a key administrative and Customer Service position within our business. You will be joining our Customer Service team based at our Melbourne headquarters, handling both administrative tasks and providing excellent Customer Service via telephone and email. Your day-to-day responsibilities will include:
- Order processing and coordination of field service jobs from customer contact through to invoicing.
- Liaising with retail and trade clients to provide great service and after-sales support.
- Elevating communication, particularly to our trade & retail customer base.
- Handling service and maintenance requests, troubleshooting product queries, and providing appropriate recommendations, advice or internal escalation.
Skills and experience
You’ll be a great communicator with attention to detail and a can-do attitude. You’ll be a confident user of IT systems, eager to pick up the phone to provide high-quality Customer Service.
Technical skills in the pool heating industry are not a prerequisite for this role, you’ll however be a naturally curious person who relishes the opportunity to learn new things. This will drive you to learn about our range of products, aiding your decision making. Attitude is more important than experience - the ideal candidate is customer-centric and willing to learn.
If you're an autonomous, motivated, and ambitious team player, we want to hear from you!!
Who are we?
Sunlover Group are a national pool equipment business, having built our reputation over 35 years as a provider of high-quality pool equipment products and associated installation services to domestic retail and trade-based clients. We are not only highly respected for our product excellence, we deliver unparalleled quality of service to our clients. On a continual growth trajectory, we are the go-to supplier for many quality pool builders around Australia.
Why join us?
First and foremost, it’s because of our culture - this is important to us! Our team enjoy coming to work. The long-term stability of our staff reflects this.We have a diverse group of professionals, many of whom have joined Sunlover from outside of the pool and spa industry.
We’ve recently moved to a new, impressive facility to support our business growth and enhance our Customer Service offerings. It’s also an exciting time to join our team as we modernise our systems and enhance our capabilities. We are investing heavily in new IT infrastructure, including implementing Microsoft Business Central and Microsoft Dynamics CRM systems. This modernisation will streamline our operations, improve Customer Service, and support your professional development within a leading, innovative company.
How to apply
If you resonate with our vibrant culture and share our passion for Customer Service, we can't wait to connect with you. Show us why you're the perfect fit by submitting a personalised cover letter and resume. Highlight your relevant experience and tell us what excites you about joining our team at Sunlover.
We appreciate your interest and wish to advise you that only those candidates required for an interview will be contacted.
