Customer Service | Contact Centre | Multiple Positions

12th March, 2024 Our client prides itself on creating products that cater to enthusiasts of outdoor activities and fitness, enhancing their exploration experiences.    As a Customer Support Representative, you'll play a pivotal role in helping their customers navigate technical issues with their products. Your responsibilities will include managing a high volume of interactions (calls), providing top-notch support, and communicating effectively. What the role will require from you: Provide high-quality support for a diverse range of products, addressing queries related to product performance and usage; Skilfully handle various questions from customers through different service channels, including phone, email, and web interactions; Efficiently use and keep the customers profile up-to-date to their CRM ensure accurate documentation of all customer interactions; Communicate clearly and concisely with customers, breaking down technical problems into understandable language; Maintain a comprehensive understanding of our products' operations, specifications, and capabilities to offer informed assistance; Give valuable guidance to customers, advising them on…
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