Address- Fast paced and varied environment
- Be the voice of Narrabri Shire Council as the first point of contact
- $80.6k to $89.2k per annum (plus superannuation)
About Us
At Narrabri Shire Council, we are dedicated to enriching the lives of those in our community. We are committed to professional development and value the contribution of each staff member in achieving our vision for the community. Our team is driven by a shared passion for making a difference in the lives of our residents, guided by our core values and vision for our great Shire.
About the Role
As our Customer Service Coordinator, some of your day-to-day responsibilities will be:
- Endeavour to have matters dealt with at the first point of contact and if not achievable, utilise systems, protocols and procedures to ensure an expedient resolution to matters.
- Develop a team culture that fosters responsiveness to our customers, both external and internal
- Be responsible for Council’s Customer Service experience; ensuring the delivery of professional, efficient, effective and quality Customer Service; including but not limited to:
- Customer (Front Counter) interactions.
- Call Centre operations and telephone manner.
- Administer the creation and following up Customer Service Requests from first point of customer contact.
- Information provision; timely and accurate.
- Exercising appropriate discretion, sensitivity and maintaining confidentiality at all times (as required).
Please refer to the attached Position Description for additional information.
About You
As our ideal candidate, you will:
- Be highly organised and have great attention to detail.
- Have exceptional communication skills, both verbal and written.
- Be able to effectively manage a team who's priorities and workloads can be ever changing
- Be competent using the Microsoft Office Suite
What We Offer
This role offers an opportunity to be the voice of Council. As the first point of contact, you will talk to people from all walks of life. In return for your hard work, you will have access to flexible working hours, on-the-job training, and continuous professional development opportunities.
Further Enquiries
Enquiries regarding this position should be directed to Mark Lang, Manager Customer and Information Services, on (02) 6799 6***.
How to Apply
If you are interested in this position with Narrabri Shire Council, we would love to hear from you! You will be diverted to our website where you will be requested to complete the selection criteria and attach your resume and cover letter. All correspondence regarding your application status and interview will be forwarded via email.
To apply, follow the instructions below:
Complete the information below as requested
Click ‘APPLY’
Attach your resume and cover letter
Click ‘NEXT’ and ‘CONFIRM’
Please note that all correspondence regarding your application status and interview will be forwarded via email.
Closing Date for Applications
Applications for this position close on Friday, 12 April 2024 at 5.00 pm.
Narrabri Shire Council reserves the right to close, withdraw or extend vacancies without prior notice.
Narrabri Shire Council is proud to be an equal-opportunity employer. We support difference and thrive on it for the benefit of our employees and community and are committed to celebrating diversity and creating an inclusive environment for all employees.
Narrabri Shire Council is committed to ensuring all people's health, safety and well-being within our workplace. Please note that the successful applicant will be required to be fully vaccinated with an approved COVID-19 vaccine before commencing employment with Narrabri Shire Council or provide evidence of an authorised medical contraindication.
