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Form of work Title: Customer Service Coordinator Job Posting Date: 12 Feb 2024 Company: Coates Position Type: Permanent Full Time About us Coates is proudly Australian owned and has a long history of supporting customers to deliver major projects. We provide end-to-end solutions across five key areas: Equipment Hire, Engineering Solutions, Industrial Solutions, Power & HVAC, and Training. About the role Coates Customer Service Coordinators perform a critical role within our branch teams by assisting customers with their equipment solutions. We are open to a range of experiences and flexibility requirements for this role, including part time, job share or university students. Talk to us about what flexibility means to you! A typical day will include Coordinate daily operations – equipment deliveries, transfers, pick-ups, repairs & breakdowns. Identify & respond to customer needs in person and by phone & email Contribute to the achievement of team KPI’s – customer loyalty, sales revenue, safety Complete a variety of branch administrative duties – generate hire schedules, invoicing etc What you’ll get in return We provide our team with a wide range of perks and benefits, including: Development and career progression pathways Access to our employee discounts, benefits & wellbeing program Purchased additional leave program Novated leasing and salary sacrifice Paid Parental Leave Volunteering opportunities through the Coates Foundation What you’ll bring to the role As well as your natural Customer Service skills and strong work ethic, you will ideally: Have a friendly and sociable personality Thrive in a fast-paced work environment Be a quick learner with a high level…
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