Customer Service Coordinator

Established in 2008, VI Packaging is the leading supplier of packaging materials to the wine and beer industry in Australia. VI Packaging is the one-stop-shop for wine, craft beer and cider packaging requirements and has had a loyal following from the beginning.We are conveniently located in the heart of the Barossa, our purpose is to create better experiences together with our customers.

• Be uniquely you, come as you are
• Deliver exceptional Customer Service to our diverse client base within an energetic and enjoyable environment
• Great opportunity to kick-start your career in a supportive team

As a Customer Service Coordinator based at Vinpac Angaston, your dedication to delivering exceptional Customer Service experiences is paramount. You will serve a primary point of contact for our customers, engaging with them via phone and email.Your responsibilities include developing comprehensive product knowledge to ensure top-tier service, addressing customer inquiries effectively, and tailoring solutions to meet their specific needs.Coordinating order processing and deliveries, managing customer invoices, and providing product information are also key aspects of your role. You will be a valued member of our collaborative and enthusiastic team, where every day brings new challenges and experiences.Sound good? Read on.Here's a snapshot of the Customer Service Coordinator responsibilities:

• Serve as the main support contact for customers through various communication channels.
• Cultivate extensive product expertise to deliver superior service.
• Handle incoming customer inquiries, offering effective solutions to enhance satisfaction.
• Gain insight into each customer's business model and requirements to provide personalised service.
• Manage and prioritise customer orders in accordance with established procedures.
• Coordinate deliveries to meet customer expectations, including local and interstate freight.
• Offer customers product information and alternative options during periods of limited supply.
• Process customer invoices following standard procedures.

Now let's talk about you:

• Great enthusiasm and can-do attitude with the desire to learn.
• Proven track record of delivering high-quality Customer Service.
• Ability to establish strong and trustworthy relationships with customers and stakeholders remotely.
• Exceptional attention to detail and organisational abilities.
• Experience achieving outstanding Customer Service results in a fast-paced environment.
• Capability to work independently and collaboratively within a team setting.

The benefits are good too!

• We offer flexible working in every sense
• An exclusive discount card for BWS, Dan Murphy's, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
• Monthly meeting-free days
• Your health and wellbeing is your most important asset, and as one of our valued team members, it's our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Endeavour, we value being a workplace where everyone's welcome - if you meet a number of the requirements (and not all), we encourage you to apply.We are together creatorsWith a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.We're all about creating a more sociable future - for our customers and each other. If this job excites you - and you're close-enough on the requirements, reach out, we'd love to hear from you.You can learn more about working with us on or at .Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup