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Form of workTitle: Customer Service Coordinator Job Posting Date: 12 Feb 2024 Company: Coates Position Type: Permanent Full Time About us You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers.
We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth. Your new role in Lismore awaits: Coates Customer Service Coordinators perform a critical role within our branch teams by assisting customers with their equipment solutions.
- Coordinate daily operations – equipment deliveries, transfers, pick-ups, repairs & breakdowns.
- Identify & respond to customer needs in person and by phone & email
- Contribute to the achievement of team KPI’s – customer loyalty, sales revenue, safety
- Complete a variety of branch administrative duties – generate hire schedules, invoicing etc About you
As well as your natural Customer Service skills and strong work ethic, you will ideally:
- Have a friendly and sociable personality
- Thrive in a fast-paced work environment
- Be a quick learner with a high level of attention to detail
- Have intermediate computer skills (MS Word, MS Excel)
- Previous experience in a Customer Service role, and a genuine interest in helping others
- A proven ability to adapt to changing priorities and work conditions
- Experience in or an…
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