Address Posted
27-Feb-2024
Location
Sector
Salary
Annual
Work Type
Full Time
Reference
Western Sydney logistics company
Lead, motivate and inspire a Customer Service team
Every changing and fast paced work environment
Reputable, Australian owned logistics company is seeking an experienced Customer Service leader to join their team. You will be responsible for leading, mentoring and coaching 7 Customer Service Reps working in a proactive KPI driven environment.
Responsibilities:
Lead the Customer Service operation to ensure high quality service to customers
Lead and manage freight investigations
Provide customers with accurate information and reporting
Ensure efficient and effective operations of the Customer Service department
Manage escalations in a professional and proactive manner
Train, coach and mentor team to exceed KPI’s and deliver exceptional Customer Service
Team rostering and planning
Liaise and collaborate with key internal stakeholders and customers
Identify continuous improvement initiatives
Ensure accuracy of data and CRM compliance – including Salesforce and Translogix
Provide reporting and analysis
Key Criteria:
Proven track record of success working in a leadership role in a Customer Service environment
Experience working in transport & logistics or fmcg highly desirable
Strong people management skills and effective leadership
Ability to deal with difficult customer situations and provide solutions
Strong IT skills including exposure to transport or warehouse management systems
Understanding of regulatory environments – HACCP
Agile, flexible, highly self-motivated and energetic team builder
Ability to achieve deadlines and handle pressure
This is a full time on site Monday to Friday role, with occasional Saturday mornings which will be paid at overtime. Very competitive remuneration on offer, great career opportunity for strong people leader looking to make a difference in a growth environment. Start time will vary between 7am and 10am subject to business demand.
Looking for a great new career move? Email resume to jobs@4cccc.com.au
