Customer Service Manager

Infrastructure People are seeking a Customer Service Manager to join a thriving, industry leader in the quarried materials sector based in Parramatta

Infrastructure People are looking for a highly motivated and customer-focused individual to join our client (based near Parramatta) as a Customer Service Manager in the industry of quarried/recycled materials.
What we need you to do:

• Manage incoming calls from customers
• Processing & changing orders
• Outbound calls to existing clients to generate business leads
• Relationship management of small accounts
• Sale Administration Tasks
• Manage Team of approx. 4 Customer Service Officers

Who are you:

• Well trained and experience manager from a leading call centre with 3-5 years experience.
• Value relationships and relationship development.
• Have ambitions for career growth and a drive to learn.

Benefits:

1. Career Growth Opportunities: We provide on-going training and development courses where employees can develop their skills and advance their careers.
2. Company Culture: Our company values teamwork, diversity, and inclusivity. We foster a positive and supportive company culture that encourages employees to collaborate, innovate and grow.
3. Team Culture: Our company believes in creating a good team culture, we frequently conduct team lunches and events.
4. Health and Well-Being: We offer all our staff and their immediate family access to our employee assistance program. This service includes mental health, financial coaching, and a range of other services.