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Form of work About Securecorp: Striving with over 25 years of experience and excellence in security services. This company is Australia’s leading national providers of security, monitoring, electronics, and cleaning services. About the role: This is a great opportunity for dedicated individual with experience in Customer Service and call centre work to join our team as a Monitoring Operator. Our Monitoring Operators provide 24/7 security surveillance completing alarm and emergency service response to our clients. For additional information about the role, please view our website: https://www.securecorp.com.au/en/Alarm-Monitoring-service Successful candidates must be available for training Monday - Friday business hours for the first 3 weeks of the role. This role will be responsible for the following: Monitoring of Alarms and CCTV Identification of potential incidents Attending to high volume of outbound / inbound calls Liaison with police & our internal stakeholders and clients Incident reporting Occasional Data Entry Able to work in a Team Environment Able to work rotating roster of 7 days a week Day / Night To be successful in this role you will need: Available to obtain a Monitoring License Excellent Customer Service skills Experience in Customer Service and/or security/monitoring Ability to assess potential for incidents and risk mitigation Compiling and completing reports in a timely manner Excellent communication & written skills Mature outlook to your work Proficient in PC skills for report writing Intermediate keyboard & computer skills Australian Drivers Licence Candidates with proven experience in Customer Service and / or alarm monitoring will be highly regarded, however this is NOT essential. Employee Benefits Access to…
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