Position DetailsReference Number 183545
Position Title
Customer Service OfficerEmployment Status Permanent Full Time, Permanent Part Time
Program Finance
Location University Hospital Geelong
Salary $0.00
Hours Per Fortnight 0
Position Summary- Be part of a team who are focused on providing the highest quality patient-centred care
- Multiple opportunities - Permanent Full time or Part time roles available
- Grow your skills at an organisation invested in your long-term development
Formed in 1998, Barwon Health is one of the largest and most comprehensive regional health services in Australia, providing care at all stages of life and circumstance. Health services available through Barwon Health cover the full spectrum from primary care, community services, aged care, rehabilitation, mental health, emergency and acute care. We serve over 500,000 people through the efforts of over 9,000 staff and more than 1200 volunteers.About
Customer Service DepartmentThe customer Services Department delivers a broad range of administrative support across Barwon Health including Patient Liaison, Reception, Admissions, Cashiers and Patient AccountsA further focus of
Customer Services is optimising revenue generated from various categories of private patients (Private, DVA, TAC, WorkCover, Overseas patients) by performing strategic partnerships with clinical units and medical providers.We are available to provide support and advice to any department seeking to improve their billing or admission processes, increase revenue streams, improve collection or implement new billing initiatives.
About the roleCustomer Services - Patient Liaison AdministratorTo provide outstanding levels of
Customer Service to patients, clients and visitors to University Hospital Geelong. This role provides much of the day to day patient liaison functions to ensure Private patients, Veterans and Medicare Ineligible and Compensable patients receive and are satisfied with the services available to them. The role will also focuses on optimising business outcomes, service levels, staff and patient satisfaction.
Customer Service Officer – Medical BillingIn the role as a
Customer Service Officer – Medical Billing, you will be responsible for providing outstanding levels of
Customer Service to patients and consumers; whilst providing clerical support to the patient billing & collection functions of the Patient Accounts office.You will be working on a range of medical billing functions and will be required to develop an understanding of medical procedures and Medicare rules.You will have the opportunity to be part of a highly skilled, professional, friendly and dedicated workforce who take pride in providing high-quality service. You will have support and guidance from fellow team members and management who exhibit our Barwon Health values, respect, compassion, commitment, accountability and innovation. We are all dedicated to supporting the organisation in achieving our vision of - By 2050 everyone in our community enjoys the best health and wellbeing in Victoria.
- Flexible working arrangements
- Professional development
- Access to employee wellness program
- Salary packaging
- Social club
- Doorstep to the Great Ocean Road, Bellarine Peninsula and the Surf Coast
Sitting within one of Victoria’s six regional health centres, Barwon Health serves the community of Greater Geelong and beyond. Victoria’s second largest city after Melbourne! Derived from the local Wathaurong Aboriginal name for the region Djilang, Geelong is thought to mean ‘Tongue of Land’.
- Enjoy a range of lifestyle choices including inner city, coastal, suburban and rural homes at affordable prices.
- High standard of schooling options throughout the area
- A stones throw from the Surf Coast and Great Ocean Road
- Appreciate beautiful parks, rivers, walks and wineries
To find out more about the Geelong region, visit our page on the Barwon Health website.At Barwon Health we are committed to a diverse and inclusive workforce where we value each person’s uniqueness. We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.At Barwon Health we are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background.We at Barwon Health strongly encourage people with disability and diverse backgrounds to apply for our roles.We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards:We are also proud to be Totally Smoke Free.If we can assist you with any reasonable adjustments in order to submit your application for this role, Please contact the Talent Acquisition team via email at noting your preferred method of communication and contact details and a member of the team will be in touch.This role must be fully vaccinated for Covid -19 and influenza and meet the requirements of the Barwon Health immunisation policy.
Selection Criteria Essential: Can you please list Barwon Health's values?
Essential: Can you please choose one of Barwon Health's values and describe a situation in the workplace where you have displayed this value?
Essential: I agree, to commence employment, I am required to meet Barwon Health's immunisation requirements (including full Covid-19 and Influenza vaccination) set out in the Staff Immunisation Policy. I acknowledge that meeting this requirement is mandatory and a condition of employment subsequently offered.
Essential: Advanced computer skills in software applications including Microsoft Office applications such as Word, Excel, PowerPoint, Outlook and Access
Essential: Demonstrated excellent customer handling skills and excellent telephone technique.
Desirable: Demonstrated experience working in a busy, dynamic team of Medical Professionals and associated staff
Desirable: Previous clerical / administration experience in a busy Medical practice
Essential: Please indicate which role you would like to apply for?
Contact Person Brett Jobling
Contact Person Job Title
Contact Number (03) 4215 1303
Alternate Contact Person Jason Gioffre
Alternate Contact Number (03) 4215 1306
Closing Date 10/04/2024
Address
Salary
