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Form of work$60 - 65k plus super + Bonus. A long term opportunity with a stable and supportive employer. St Mary's Location.
Customer Service Administrator- Fast-paced role within a manufacturing and wholesaling business
- Join a stable business that has been in operation for over 50 years
- St Mary’s location. Full-time permanent role.
- Initial 12-month maternity leave contract with likeliness to extend
About the Client
Our client is a family-owned business that manufactures and supplies sustainable and environmentally friendly products for high-profile building projects. They are based in St Marys.
They pride themselves on supporting their staff and all members of the team you will be joining are long-standing employees. This is a really nice place to work with a fun team and great rewards for success.
They are a flexible organisation and once you are all trained, you will have access to 1 day per week WFH.
About the Role
Our client has an opportunity for an experienced Customer Service Administrator to join their close-knit and friendly team.
Your responsibility will be to provide exceptional Customer Service to your designated list of customers calling for quotes and all of the associated administration that come with that.
Your new role will include:
- Managing all of your client's needs including Customer Service, order entry, arranging freight, providing quotes
- Responding to customer requests for quotations via phone and email
- Answering and managing inbound calls and emails in relation to your client's queries
- Accurate and timely data entry of orders and quotes using SAP
- Preparing quotes on behalf of sales reps
- Call follow-up and update on back order progress confirming pricing and availability of products
- Coordination of order shipments
- Communication with relevant stakeholders for freight arrivals or delayed shipments
- Providing exceptional after-sales Customer Service to your clients
We are looking for an experienced and dedicated Customer Service Administrator who loves providing outstanding Customer Service and is friendly, personable and takes pride in going that extra step to provide quality Customer Service.
This role will suit a can-do person who has experience in a similar role and who has a good eye for numbers and attention to detail.
Our client is looking for the following key skills:
- A minimum of 3 years experience in a similar role Customer Service and administration role
- Experience using SAP will be highly regarded, but is not essential
- Excellent time management skills
- Strong attention to detail, and in particular, good attention to detail with numbers
- Ability to work under tight deadlines
- Results-orientated with a focus on Customer Service
- Your own car and license are needed to get to work due to the location
- $60k - $65k per year plus 11% Super + Bonuses (negotiable depending on experience)
- Initial 12-month maternity leave contract with likeliness to extend
- St Marys location
- Onsite parking
- Regular team lunches
- A stable, supportive and friendly team environment
- Full induction as well as ongoing training and support
If you are highly motivated and believe this opportunity is right for you please submit your resume and cover letter in WORD format please, by clicking the apply now button.
