Customer Service Officer

Who is are-able?

For over three decades, we have been transforming lives in local communities by providing services and fostering connection as WDEA Works.  We are embarking on an extraordinary journey, introducing a new identity, are-able, a new name with the same great support.   

Are-able is built on the strong foundation established by WDEA Works and continues to provide a diverse range of services for the unique needs of individuals, businesses and communities.   We continue our unwavering commitment to "do more for more people in more communities".   Are-able is dedicated to breaking barriers, challenging stereotypes and creating an environment where every individual's abilities are recognised, valued and nurtured.

Why choose to work with are-able?

Are-able has been recognised as a Winner of The Australian Business Award for Employer of Choice. We promote a positive team culture, underpinned by the values of respect, empathy integrity and innovation.   We look for employees who have a genuine passion for those in need and can participate in our high-performing culture.  

In return for your valued contribution, we offer:

• Ongoing training and professional development
• Family-friendly organisational culture with true work-life balance
• Attractive salary packaging
• Me Days – 4 additional leave days per year
• Employee Assistance Program
• Company-issued laptops and mobile phones
• Use of fleet cars - no need to use your own car or to pay tax on a company car

This role is suited to someone who enjoys providing a welcoming and helpful first point of contact for employers and clients at reception and over the telephone, administrative and clerical support for Employment Consultants and other staff members.

It is both a challenging and highly rewarding work environment perfect for people who have come from a customer-focused sector and are looking for the stability of a part-time role with regular hours.

About the Role

As a Customer Service Officeryour role is to deliver excellent Customer Service with the ability to relate and communicate easily with people from all walks of life. Our CSO's have strong computer, administration and time management skills and they are self-motivated and able to work independently and under limited direction when required. 

This position is suited to someone who is seeking a part time opportunity and is ideally available to work Thursdays & Fridays. 

You will receive full training to help you gain all the knowledge and skills required to become a Customer Service Officer, however there are a few skills which great Customer Service Officer's possess:

• They have a knack for making others feel comfortable in their presence.
• They have solid administration skills, computer literacy and strong attention to detail.
• They’re innovative in organising work including time-management, priority tasking and problem solving.
• They have great Customer Service skills and have a motivating personality to inspire participants to find work.
• They’re a team player, they take personal responsibility for their own work. 
• They act with initiative and sound judgement and assists others to achieve desirable outcomes.

In accordance with are-able's COVID-19 Vaccination Policy all staff must be vaccinated for COVID-19 and are required to provide acceptable evidence of their vaccination status as a condition of employment.

To learn more, download a Position Description, or for more information please contact Chris Bellman | Site Manager | 5561 2579.

are-able supports an inclusive approach in the workplace and we strongly encourage applications from Aboriginal and Torres Strait Islander people, people with a disability, people from diverse cultural and linguistic backgrounds, mature age workers, and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.