Address- job description form - Customer Service Officer.pdf
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This is a permanent, full time vacancy.
ABOUT THE ROLE
Are you interested in a challenging and rewarding opportunity working in the justice system?
Located at the Carnarvon Court, you will become part of a team responsible for providing quality Customer Service to all internal and external customers of the Magistrates Court. Provide an advisory service to all internal and external customers in relation to the practice and procedures of the Magistrates Court. Provide support services to the magistrate in and out of court.
On occasion the incumbent of this position may be required to accompany the judicial officer on circuit within the region travelling by vehicle or aircraft. They may also be required to perform relieving duties at other court locations within the various regions.
To be successful in this role, you must be able to provide high levels of Customer Service to a diverse range of people in often challenging and stressful circumstances.
We are looking for someone who is resilient and who can demonstrate:
- An ability to communicate clearly and confidently both verbally and in writing with a diverse range of people.
- An ability to multitask and carry out a variety of duties through being flexible and adaptable to suit our business and customer needs.
- An ability to work well with technology and competently operate a range of computer systems.
- Being punctual and reliable.
- An ability to work ethically and within the boundaries of legislation and policy.
BENEFITS AND OPPORTUNITIES
- Career pathway opportunities
- Learning and development opportunity programs
- District Allowance
- Check out the attached Applicant Information Pack to find out other benefits of working for Justice.
ABOUT JUSTICE
When you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.
APPLICATION PROCESS
How to apply
Please ensure you review the attached Job Description Form (JDF) for further information about the requirements of the position. This information will assist you with the preparation of your application.
For more information about the recruitment and selection process and other benefits, please refer to the Applicant Information Pack.
We require you to submit:
- A current comprehensive CV including the contact details of two referees and;
- A statement no more than two (2) pages, addressing the three (3), following Job related requirements.
Please provide examples to support your claims.
- Achieves Results
- Builds Productive Relationships
- Exemplifies Personal Integrity and Self Awareness
All remaining Job related requirements will be assessed at a later stage in the recruitment process.
EQUITY AND DIVERSITY
The Department of Justice is committed in building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal Australians, people with disability, youth, and other diversity groups. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.
Aboriginal job seekers may contact the Aboriginal Workforce Development Team on ***************@justice.wa.gov.au or call (08) 9264 17***for culturally appropriate application advice.
Applicants with disability requiring adjustment or accessibility requirements at any stage of the selection process can contact the hiring manager as listed under the ‘Further Information’ section or contact ***************@justice.wa.gov.au or call (08) 9264 17***to for a confidential discussion.
SUBSEQUENT VACANCIES
Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies in the Department of Justice for a period of twelve (12) months, in accordance with Part 5 (General Appointment) of the Commissioner's Instructions No. 2: Filling a Public Sector Vacancy and Commissioner’s Instructions No. 39: Interim Arrangements to Fill Public Sector Vacancies.
FOR FURTHER JOB-RELATED INFORMATION
If you would like further information regarding the position and/or vacancy please contact Jennifer Ryan, A/Clerk of Court on (08) 9941 5*** for a confidential discussion.
SUBMITTING YOUR APPLICATION
Applicants are requested to apply online. To submit your application, click the “Apply for Job” button at the bottom of this advertisement.
Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.
If you are having difficulty submitting your online application, please telephone RAMS Helpdesk on 1300 733 056 for assistance.
To keep you up to date on what is happening in Department of Justice and job opportunities you can go directly to the departments website or follow us on social media.
